Cloud Developer Support Full-time Job

5 months ago System / Network Montréal   94 views
Job Details

We are looking for a Network Specialist - Cloud Developer Support who will provide excellent technical customer service support for Google Cloud Platform products solutions and application program interfaces (APIs), including App Engine, BigQuery & Cloud Storage.

Working in a blended call center environment, you will provide real time technical assistance and developer support over the phone and via online communications based on client requirements as part of a global 24x7 support organization. This role will also work closely with engineers and product managers to improve the product and make our customers successful.


Here’s how

  • Provide technical and developer support to customers using Cloud Platform products, solutions & APIs
  • Ability to reproduce customer issues in order to efficiently provide a holistic fix
  • Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
  • Work closely with internal support teams to improve cloud products at a senior level
  • Provide assistance and guidance to users through public forums: third party & Google-owned

Qualifications

You’re the missing piece of the puzzle

  • Proficient in at least one of Java, Python, PHP or Go
  • Comfortable working on Linux-based systems
  • Comfort and experience using SQL (any dialect) to extract and manipulate data
  • Hands on experience with web protocols: Hypertext Transfer Protocol (HTTP), Transport Layer Security (TLS), etc
  • Experience with services API development as well as creating Representational State Transfer (REST) & JavaScript Object Notation (JSON) APIs
  • Ability to read, understand and write code samples to reproduce customer issues
  • Strong troubleshooting skills including the ability to read and understand logs and stack traces
  • Ability to research using internal knowledge bases and public-facing documentation: Google Developers, Stack Overflow, etc
  • Strong sense of business ownership and customer focus
  • Must have advanced oral & written English language and communication skills

Great-to-haves

  • Experience with Platform-as-a-Service (PaaS)
  • Familiarity with parallel/distributed computing: not only Structured Query Language (NoSQL), MapReduce, etc
  • Familiarity with the following:
    • Open Authorization (OAuth) servers
    • SQL (any dialect)
    • Cloud computing & Platform-as-a-Service (PaaS)
    • Modern API technologies
    • BigQuery, Cloud Storage & CloudSQL
  • Code versioning tool: Git, Subversion (SVN), etc
Company Description
TELUS Corporation is a Canadian national telecommunications company that provides a wide range of telecommunications products and services including internet access, voice, entertainment, healthcare, video, and IPTV television.