E-Commerce Manager Full-time Job11 months ago - Business / Management - Vancouver - 277 views
Job Description Summary
Reporting to the Associate Director, Digital Marketing, this job will focus on the end-to-end onboarding process of new e-commerce customers from initiation to execution while also supporting new e-commerce initiatives to expand our digital product portfolio presence.
Duties and Responsibilities
Identify, develop and analyze new e-commerce opportunities, emerging trends, and upcoming technologies
Develop strategy and execute and optimize e-commerce initiatives and projects to drive revenue and conversions
Drive the onboarding process of new e-commerce customers through our procurement technologies (PunchOut, CIF, marketplaces, etc.)
Coordinate, negotiate, and facilitate new customer enablement and integrations
Build and manage the e-commerce relationship with the customer including being the point of contact, negotiation of contracts, and ensuring customer satisfaction
Analyze data and report on metrics to determine areas for improvement
Be a champion for purchasing and system integration to support order processing automation between customer, webstore, and ERP systems
Coordinate with Sales and Product Marketing to expand the digital product portfolio and execute initiatives that expand our digital footprint and presence
Work with the web development team to drive the evolution of our e-commerce platform
Manage customer accounts on our webstore
Minimum BSc in life sciences, preferably an MSc
Computer science is an asset
2+ years relevant experience with sales or business and data analysis in e-commerce discipline
2+ years experience with eprocurement systems (Ariba, LabCloud, SciQuest, etc), marketplaces (Amazon Business, Quartzy, etc.), and comparison sites (BioCompare, 1DegreeBio, etc.)
Customer facing experience in sales, technical support or negotiations
Track record of managing multiple projects across departments and consistently meeting deadlines
Ability to utilize computer applications and programs that perform analysis, organize data and create reports from various sources
Salesforce reporting experience is an asset
Fluent in English with excellent written and verbal communication skills
This is an opportunity to work with highly motivated colleagues in a science-oriented, creative and dynamic environment. We offer a competitive salary, excellent benefits and significant career development opportunities.
Scientists performing stem cell, immunology, cancer, regenerative medicine and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, ancillary reagents and contract assay services.
We have over 1000 science-oriented employees globally, including 250 PhDs/MScs, with most others holding a BSc or engineering degree. STEMCELL is proud to be the largest Biotechnology employer in Canada.