Help Desk Full-time Job

1 year ago Technical Support Kelowna   306 views
Job Details

This position is Software heavy and Hardware light

Most of your time will be working with our valued clients, end users via email, phone and secured desktop portals

Triage and management of support tickets with Atlasian Service desk ticket software

Troubleshooting, Guidance & light end user Training

Reporting program issues (bugs)

Testing Software modifications

Execute Scheduled Software Updates with Customers

Attend weekly Q&A meetings

Assist with in-house Daily Back-ups

Emergency after hours on call shifts

Your qualifications:

2 years + Experience in a technical software support role or cross-over skills.

You love to find answers and solve problems

Patient, polite and professional under stress

Quick learner.

Excellent comprehension and listening skills.

Strong verbal and written communication skills in English.

Basic understanding of data management models

Basic knowledge of PC and Microsoft operating environments.

Basic working knowledge of hardware integration

Preference will be given to individuals with accounting skills, Computer Science diploma, Microsoft Certification, and second language skills.

Company Description
Distrib-u-tec software is a server based ERP fully integrated software for the Food Industry.
Our clients are geographically located across North America. distrib-u-tec software is deployed on TS workstations, handheld RF scanner computers, POS equipment, tablets, and laptops.
Some environments have integrated weigh scales. Scanners, Barcodes and labelling practises are part of our fully traceable warehouse management systems. Our clients are food distributors, packers and processors.