A/V & Network Programmer

A/V & Network Programmer is
responsible for end-to-end troubleshooting, assessment and resolution of issues
related to a customer’s Audio/Visual system(s) and network integrations/smart
homes. They will also provide support, preventative maintenance, and end-user
training. They will adapt as needed to a variety of roles including Managed
Services (dedicated client support) and Dispatched Services. They are a
customer-facing representative and possess excellent customer service skills, a
strong technical aptitude, and an ability to diagnose & solve complex
problems.

Pay expectation: $18-$30/ hour depending
on experience

Overtime eligible

Responsibilities and Duties:

• Provide
  exceptional AV service and support to customers across a variety of industries.
  
• Provide
  end-to-end troubleshooting and resolution of complex technical issues
  related to a client’s integrated AV systems (audio systems, video systems,
  networks, signal-management systems, control systems, etc.)
  
• Assistance,
  coordination and support of customer meetings/events/townhalls that
  involve the use of mixing boards, scripted content/presentations,
  speakers, discussion panels and audience participation (See Qualifications
  & Skills below).
  
• Mentor and
  assist other service technicians with troubleshooting of more complicated
  issues.
  
• Engage and
  collaborate with internal PPI engineers, programmers, project managers and
  Sales team to resolve complex technical issues that may require new design
  or retrofit.
  
• Perform
  Preventative Maintenance on AV systems per industry and manufacturer best
  practices.
  
• May
  occasionally need to perform room checks for assigned client(s), both
  remotely and/or onsite.
  
• Initiate and
  follow up on RMAs for defective equipment and replacement products.
  
• Attend &
  participate in daily Service Team meetings.
  
• Ensure Service
  Call status is kept current and customer-facing.
  
• Provide
  organized and continuous client training to help drive the client’s
  adoption of AV technology.
  
• Maintain
  customer manuals, drawings & as-built schematics when design has
  changed as a result if service & support.
  
• Represent in
  Managed Services (dedicated onsite support) roles, when needed.
  
• Transition
  & grow between roles as the needs of the department change.
  
• Understand
  Service business model and recognize opportunities to drive revenue
  growth.
  

Requirements

Qualifications and Skills:

• Certified in ELAN,
  Biamp, Q-SYS and IP Networks.
  
• Network
  experience (Network+ and/or CCNA preferred).
  
• CTS
  certification.
  
• Advanced-level
  understanding of signal flow and control systems.
  
• Experience with
  AV-related programming languages & methodologies.
  
• Ability to
  articulate technical ideas and issues to a non-technical audience.
  
• Experience with
  cloud-based service providers and virtual meetings (i.e., Zoom, Microsoft
  Teams, etc.).
  
• Willingness to
  occasionally work outside of traditional business hours and respond to
  urgent situations when they occur.
  
• Willingness to
  travel (up to 20%).
  
• Literacy in
  Windows and Mac operating systems.
  

Preferred skills:

•  5+ years of relevant experience.
  
•  Proven expertise in design, integration, and programming of
  AV systems.
  
•  Proven experience in troubleshooting complex AV systems.
  
• Project management
  experience is a plus.
  
• Ability to read & update technical drawings/schematics.
  
•  Ability to work independently.
  
• Ability to stay calm under pressure yet act with a sense of
  urgency.
  
• Excellent communication skills, both verbal and written.
  
• Must possess strong organizational, efficiency and
  detail-oriented skill sets.
  
• Professional presentation and demeanor.
  

Benefits

Benefits:

Health insurance stipend up to $400 each month

Dental insurance

401(k) matching

Paid time off