Account Manager/Phlebotomy Supervisor (MAKO)

Responsibilities:

Account Management: 

• Serve as an additional point of contact for assigned clients, understanding their needs, and maintaining strong relationships.


• Communicate regularly with clients to provide updates, address inquiries, and identify opportunities for service improvement.


• Collaborate with internal teams to ensure client needs are met efficiently.


• Help launch non-PSR accounts in partnership with the sales representative to ensure smooth launches and good workflow.


• Work with the sales representative on any office workflow, or data integrity initiatives, to ensure smooth orders and clean claims in all offices.


• Oversee CIR resolution, PPE resolution and AR follow up with all accounts listed in their territory.


• Provide necessary CIR and PPE Resolution reporting to Director as requested and scheduled


• Follow up with accounts, PSR’s and Sales Representative to clear CIR’s, PPE’s and AR


• Help monitor account performance based upon PSAM’s view of the office in terms of staffing, order volume, clean claims and other factors.

Phlebotomy Department Leadership:

• Supervise and lead the phlebotomy team, including training, scheduling, and performance management.


• Implement quality control measures to ensure accurate specimen collection, handling, and processing.


• Maintain compliance with regulatory standards, safety protocols, and best practices.


• Oversee the maintenance and calibration of phlebotomy equipment and supplies.

Client Satisfaction and Compliance:

• Ensure a positive patient experience during the phlebotomy process by addressing patient concerns and providing clear information.


• Collaborate with healthcare professionals and administrative teams to ensure seamless patient care and specimen processing.


• Maintain accurate records of specimen collection, patient data, and quality control measures to meet regulatory requirements.

Account Growth and Strategy:

• Identify market trends, competitors, and opportunities to provide valuable insights and strategic advice to clients.


• Negotiate contract terms, renewals, and pricing in collaboration with clients and internal stakeholders.

Qualifications:

• Certified Phlebotomy Technician (CPT) certification or equivalent.

• Strong leadership, communication, and interpersonal skills.


• Problem-solving skills to address challenges during the phlebotomy process.


• Proficiency in using phlebotomy equipment and technology.


• Ability to work collaboratively in a fast-paced and dynamic environment.