Associate Business Systems Analyst

Rightworks offers the only intelligent cloud purpose-built for accounting firms and professionals. Backed by award-winning around-the-clock support, our fully managed IT and applications ensure customers have secure, reliable, on-demand access to their technology. We provide a curated software ecosystem that simplifies the complexity of running an accounting firm or small business, supported by a community of thought leaders, peer networks, and educational resources. Our success is made possible by leveraging decades of specialized experience in leading accounting firms and technology companies. Thousands of Firms and SMBs count on us to run their business every day.

We have a great team, we’re growing fast, and have a winning culture based on innovation, teamwork, and mutual respect.

Job Overview

The Associate Business Systems analyst is a key member of the Business Systems team, responsible for supporting the business systems and processes within our fast paced, high growth business. The Associate Business Systems Analyst is responsible for managing the system support queue, providing resolutions and/or escalating to senior staff.

This is a remote work position.

Responsibilities

• Manages queue of incoming issues and requests from end-users and stakeholders
• Creating system and process documentation, system monitoring, user management, data cleanup, report and dashboard creation, enhancement testing, and training
• Gathers initial root cause information and documents corrective actions to be taken
• Assesses and resolves issues or escalates to the appropriate team members
• Reviews incoming requests for new features and functionality and creates backlog project tickets
• Works with stakeholders to develop business requirements/workflows
• Identifies and documents deficiencies and resolutions/workarounds for known issues
• Contributes to improvement of our business systems by providing constructive feedback and innovative ideas on processes, documentation, and functionality
• Other duties as assigned such as special projects

Requirements

• Associate or bachelor’s degree in a Business or IT related field
• 1-3 years of experience using or administering Salesforce.com (Sales and Service Cloud)
• Salesforce certifications a plus but not required
• A passion for customer support
• Strong written and interpersonal communication skills, relationship building and collaboration skills in a cross-functional team environment
• Experience working with stakeholders and understanding business requirements
• Strong analytical and problem-solving skills
• Ability to operate with limited supervision and overcome obstacles
• Experience with Agile methodology and JIRA a plus
• Experience with other SaaS applications a plus (Zuora, Pardot)
• Travel is limited for the role

Benefits

To provide best-in-class solutions, we need a best-in-class team. We offer competitive salaries to recruit the best talent. We provide company paid short and long-term disability insurance, life insurance and a generous 401K match. We offer highly affordable medical, dental, vision coverage, and many other valuable benefits. We offer a generous PTO bank, and numerous paid holidays, affording you the time to be there for what is important in your life. We encourage giving back to our communities by providing volunteer paid time off. We are proud to be an Equal Opportunity Employer!

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.