Business Systems Analyst I

Are you interested in a meaningful career that enhances and preserves the quality of life throughout the region? Do you thrive in a fast-paced environment and take pride in your ability to anticipate problems and develop proactive solutions? The Agency is seeking an experienced professional in business systems analysis or end-user software support to serve as a Business Systems Analyst I to assist in/provide professional-level analysis of business processes and in the development, testing, implementation and maintenance of business applications.

 

Here at the Inland Empire Utilities Agency, we are a leader in water management and environmental stewardship. We strive to produce high-quality renewable products such as recycled water and top-quality compost to enhance and preserve the quality of life throughout our region. Our values go beyond just protecting the resources and the communities we serve. We are committed to applying ethical, transparent, and environmentally sustainable principles to all aspects of business and organizational conduct.

We recognize that our commitment to the community starts with our employees. In order to ensure that our staff are able to continue to perform at a high level and provide unparalleled services throughout our service area, we strive to provide a healthy work-life balance.

Key Objectives:

The Business Systems Analyst I will be expected to accomplish the following priorities within the first 24 months:

There is (1) vacancy in the Information Technology Department

This recruitment is being conducted to fill (1) vacancy and will establish an eligibility list which may be used to fill future vacancies as they occur during the active status of the eligibility list.

 

Under general supervision, analyzes Agency and departmental business processes to identify and coordinate the development and implementation of technology solutions to meet departmental and Agency business and operational requirements; develops business process requirements and improvements; facilitates develop­ment of priorities with managers to apply the Lean principals and change-management tools; coordinates and participates in applications testing and problem resolution; develops documentation and trains users; provides a variety of user support and training; and performs related duties as assigned.

Business Systems Analyst I is the entry-level professional class in this series. Initially under direct supervision, incumbents learn the Agency’s structure, operations and technology. Incumbents assist in professional-level analysis of business processes and in the development, testing, implementation and maintenance of business applications required to meet work requirements in an efficient and cost-effective manner. This class is alternately staffed with Business Systems Analyst II, and incumbents may advance to the higher level after gaining experience and demonstrating proficiency that meet the qualifications for the higher-level class.
 
Business Systems Analyst II is the skilled, professional journey-level class in this series. Under general supervision, incumbents perform the full range of assigned duties with a significant degree of independence and sound judgment. Work requires the knowledgeable application of analytical, information technology and project management skills. This class differs from Business Systems Analyst I in the skill level required and the incumbent’s knowledge of Agency technology, operation structure and systems, and business practices. Incumbents must be able to bring together department process experts to document business processes and formulate solu­tions. Incumbents coordinate with super users and consultants to develop, test and install agreed-upon solutions. Work requires demonstrated business analysis capabilities, strong critical thinking and communication skills, as well as the ability to integrate ideas and effort of technical and non-technical team members to achieve expected results.
 
Employees in this class typically report to a Systems Analyst Supervisor.

Provides user application support and technical training; analyzes, troubleshoots and resolves or coordinates the resolution of software problems and errors with other technology professionals or consultants; answers technical questions and provides guidance to users on system functionalities and methods for correcting problems; facilitates sharing of information regarding work process issues and consider­ation of both technology- and non-technology-based process improvements; works with or refers server, network, database or other complex problems to appropriate technology teams for resolution; develops work process and procedural changes to improve work efficiency and effectiveness and supplement technology solutions.

Maintains, supports and enhances modules in SAP and department-specific software solutions; sets end users roles and security levels; designs and generates custom reports and user-defined reporting tools to extract data.

Coordinates with department management and end users to define and analyze business and operational problems, process improvement opportunities and requirements; analyzes operational and business mandates and legal requirements; identifies and analyzes complex, ambiguous and/or conflicting business process issues; explains technology and process options and assists managers in analysis and decision making; analyzes management information needs and recommends data and reporting processes; writes functional requirements and production support specifications.

Leads project teams that analyze user operational procedures to develop business process documentation; creates detailed project plans and tracking metrics; assists in selecting and forming project teams; facilitates the resolution of issues between departments on multi-department projects; advises project teams on scope of work issues.

Participates in the development of statements of work for RFPs/RFIs; participates in evaluating vendor applications and solutions; coordinates department review of vendor deliverables for accuracy and completeness, ensuring that department needs and requirements have been met; coordinates any application/hardware problems and change request issues that require assignment of resources that extend beyond standard help desk response standards.

Plans and coordinates the deployment of new technologies within the Agency or department; coordinates user acceptance testing and the resolution of identified problems.

Analyzes and troubleshoots application problems and errors; takes action or communicates with other IT professionals or consultants to resolve problems; answers technical questions and provides guidance to users on system functionalities and methods for correcting problems.

Develops training materials and handouts; conducts user applications training classes and one-on-one training sessions; develops and maintains user documentation.

Serves as project manager for internally developed projects or projects developed with consultants; with the team, sets priorities, project tasks and time estimates; coordinates and oversees the work of team members and works with technical project leaders to ensure completion of deliverables to meet time, cost and requirement expectations; uses project management tools to monitor and report on progress.

Maintains up-to-date technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional associations.

A typical way of obtaining the knowledge, skills and abilities outlined is:
 
Business Systems Analyst I – Graduation from an accredited four-year college or university with major coursework in business or public administration, management information systems or a closely related field, and at least one year of progressively responsible experience in business systems analysis or end- user software support; or an equivalent combination of education, training and experience.

A Business Systems Analyst I may be considered for advancement to Business Systems Analyst II after demonstrating proficiency to perform the full range of duties of the latter class. Proficiency criteria and the process for demonstrating performance at the levels established in the criteria are established jointly by hiring authorities and the Manager of Human Resources.
 
Typically, a Business Systems Analyst I is expected to be capable of meeting the proficiency criteria within a 24 - 36-month period, depending on an individual’s prior experience and progression in performing the full range of Business Systems Analyst II duties as described in the established perform­ance criteria.

A valid California Class C driver’s license and the ability to maintain insurability under the Agency’s vehicle insurance program.

SAP Certification is strongly preferred.

Project Management Professional (PMP) Certification is highly desirable.

 

 Any applicant requiring reasonable accommodation during the selection process due to a qualified disability must inform the Human Resources Office at (909) 993-1645 or hrdept@ieua.org at least 72 hours in advance of the need for accommodation.

 

 THE PROVISIONS OF THIS ANNOUNCEMENT DO NOT CONSTITUTE A CONTRACT, EXPRESSED OR IMPLIED, AND ANY PROVISION CONTAINED IN THIS BULLETIN MAY BE MODIFIED OR REVOKED WITHOUT NOTICE.

 

   "The Agency's success is obtained by creating a positive and diverse work environment which recognizes individual differences and experiences".