Customer Success Specialist
Provide support and assist sales account management in maintaining direct sales functions to meet customer expectations, assure satisfying relationships, and drive new sales and customers. Conduct customer and prospect calls for Sales and Service. Coordinate sales functions across different business units.
Responsibilities:
- Assist in developing new business relationships with customers.
Work directly with Sales Account Mangers and current customers with the goal of customer satisfaction and retention.
- Work closely with all sales channels to support their selling processes.
- Assist Sales and Marketing on phone and electronic leads generated from marketing campaigns, including outbound calls to customers and prospects.
- Assist with sales transactions/paperwork.
- Oracle, CPQ, and HubSpot CRM customer database to manage current and new accounts to maximize sales efforts.
- Provide input to management to develop programs to support new business and renewals.
- Communicate clearly and concisely with customers about sales, configuration issues, payment obligations, customer support, and other issues as they arise.
- Communicate clearly and concisely and interact professionally with other SBS associates across departmental lines.
- Attend and participate in sales meetings, product and sales training as necessary, including off-site.
- Work with SBS Accounts Receivable, sales leader, and others for Buy/Sell dealership transfers, seat reductions/increases, cancellations, and overall coordination between sales channel departments.
- Perform other miscellaneous duties as assigned.
Qualifications:
- Bachelor’s degree preferred.
- Automotive Industry experience a plus
- General sales account experience
- Familiar with CRM and related software
- Excellent telephone and communication skills, both oral and written