Foodservice Key Account Manager

Who we are:

Pact Coffee is all about making coffee a force for good. We source specialty coffee, which we roast and grind then deliver the results to homes, offices, cafés, and hotels across the country. We were founded on the principle that businesses should do good, by doing well.

How do we make coffee a force for good? With a 100% commitment to direct trade, and an investment and training programme that helps farmers change their lives for the better. By paying coffee farmers an average of 50% above the Fairtrade baseline, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

What we do:

● Make coffee a force for good

● Source 100% speciality grade coffee

● Farmers get around 50% above the Fairtrade base price on average

● Provide training and investment to budding coffee growers

● Roast our coffee no more than seven days before shipping

● Grind each bean on the day it’s sent out

● Have an energetic, collaborative approach to supporting the speciality coffee industry as a whole

The Role:

We are looking for a Foodservice Key Account Manager to help us win, retain and grow new accounts in Contract Catering, OOH national accounts and Foodservice wholesalers (both regional and national). This is a strategically important channel for Pact and the role would involve not only driving the ‘push’ model through wholesalers, but equally driving strategically relevant end user business through these new route to market accounts to drive the ‘pull’. From event caterers to HORECA Key accounts to travel and convenience customers, this role will be pivotal in winning image and volume driving strategic growth within the B2B channel at Pact. You'll also be responsible for day to day account management within wholesalers when you win them to grow in the independent freetrade and build performance, through marketing, activation and promotions. In short, you'll help us build Pact Coffee as the UK's most popular speciality coffee partner in the foodservice space.

Requirements:

As a Business Development Manager, your main responsibilities will include:

• Finding and engaging potential new Contract Caterer, national chains and Foodservice wholesalers, pitching, negotiating and closing deals, in conjunction with the Head of Business to Business (B2B)
• Driving pull-through with RTM customers through new strategically relevant end-user wins
• Driving best-in-class marketing and promotional plans to embed our new listings
• Ensuring best-in-class launches and support is implemented across new end user accounts - with support from the Key Account and Training team.

You’ll be perfect for the role if you are:

• A hungry, proactive new business hunter with 2-3 years experience experience in Foodservice/OOH new business development and a healthy black book of contacts.
• Strategically minded - this is the opportunity to come in to help build and shape a new channel
• Passionate about food and drink and especially coffee
• A real team player, willing to speak up and help contribute to team decisions using an innovative approach
• Driven to outperform targets, to succeed as a team and to hit your individual and team goals
• An excellent communicator with a confident personality, exceptional at building relationships and a drive to ‘make it happen’
• Able to work cross-functionally with stakeholders at all levels (both internally and externally)

Our Head office is in Bermondsey, but we offer a hybrid, flexible working environment. We have an energetic, collaborative approach to work, supportive leadership team and our perks are great. Here are some of the perks we offer:

• Salary bracket: up to £50k depending on experience
• Significant commission/bonus structure
• Regular personal and team incentives
• 23 days holiday, increasing annually up to 27 days (our office is closed between Christmas and New Year)
• Hybrid working model with time spent in the field, in the office and at home
• Comprehensive training in sales, account management, coffee and more
• Flexitime (with core hours of 10-4)
• Monthly coffee allowance
• Unlimited coaching sessions with More Happi
• Health and wellbeing programme with Juno
• An accessible and open workspace
• Plus, many more benefits

Pact is an equal opportunity employer and welcomes everyone to our team. We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, parents, and individuals with disabilities to apply. If you need reasonable adjustments at any point in the application or interview process, please let us know by email to careers@pactcoffee.com.

In your application, please feel free to note which pronouns you use (she/her/hers, he/him/his, they/them/theirs, etc)