General Manager - New Construction Apartments - Knoxville, TN

Do you instinctively identify areas for revenue growth and opportunity for improvement? Do you measure your personal success by achievement of financial objectives? Do you naturally draw teams together and motivate them to succeed? Are you considered a mentor and role model for success by your peers? Do you believe service to your investors is your number one daily objective? Do you thrive on multi-tasking, project planning, and completing assignments in an organized, on time and efficient manner? If you answered 'yes' to these questions, this may be the ideal opportunity for you!

Forty2 LLC is a boutique property management firm hiring only the highest caliber talent with demonstrated ability to provide superior service, advantageously negotiate terms, prioritize activities, convey a strong sense of fiduciary responsibility and provide impeccable personal presentation. This candidate must also be proficient in Microsoft Word and Excel, and clearly demonstrate leadership competency.

The General Manager is responsible for the overall management, operation, and success of a new construction apartment community. This role includes overseeing property management activities, ensuring resident satisfaction, achieving financial goals, and maintaining the property's physical condition. The General Manager will lead a team of property management professionals and work closely with residents, vendors, and corporate management.

Key Responsibilities:

1. Operations Management:

• Oversee daily operations of the apartment community, including leasing, maintenance, and resident services.


• Develop and implement policies and procedures to ensure efficient property management and compliance with company standards and regulations.


• Coordinate and supervise property maintenance and repair work, ensuring the property is in excellent condition.

• Prepare and manage the property's budget, including operating expenses, capital improvements, and financial reporting.


• Monitor and control expenditures to ensure the property operates within budgetary constraints.


• Analyze financial performance reports and implement strategies to increase revenue and reduce costs.

• Develop and execute marketing and leasing strategies to achieve occupancy goals and maximize rental income.


• Oversee the leasing process, including showing units, processing applications, and conducting lease signings.


• Ensure high levels of resident satisfaction to maintain high occupancy rates and minimize turnover.

• Recruit, train, and manage property staff, including leasing agents, maintenance personnel, and administrative support.


• Conduct regular performance evaluations and provide ongoing coaching and development for team members.


• Foster a positive work environment and promote teamwork and collaboration.

• Address resident concerns and complaints in a timely and professional manner, ensuring a high level of resident satisfaction.


• Organize and participate in resident events and activities to build a sense of community and enhance resident retention.


• Implement and manage resident programs and services to improve the quality of life in the community.

• Ensure the property complies with all local, state, and federal regulations, including fair housing laws and safety codes.


• Conduct regular property inspections to ensure safety and maintenance standards are met.


• Manage risk and safety issues, including emergency preparedness and response.

• Provide regular reports on property performance, including financials, occupancy, and maintenance issues, to senior management.


• Communicate effectively with residents, staff, and vendors to ensure smooth operation and address any issues promptly.


• Maintain accurate records and documentation related to property management and operations.

Qualifications:

• Bachelor's degree in Business Administration, Property Management, or a related field (preferred).


• Proven experience in property management, including experience in a leadership role and new construction.


• Strong financial acumen with experience in budgeting and financial reporting.


• Excellent interpersonal and communication skills.


• Ability to lead and motivate a team effectively.


• Proficient in property management software and Microsoft Office Suite.


• Knowledge of local, state, and federal regulations related to property management.


• Strong problem-solving skills and the ability to handle multiple tasks and priorities.


• Required experience includes new construction lease up participation, favorable supervisory history, effective project plan execution and executive level reporting, plus annual budget preparation and performance.


• Professional apparel and overall appearance required.

Working Conditions:

• This position may require working evenings, weekends, and on-call hours as needed.


• The role may involve some physical activity, including inspecting properties and overseeing maintenance work.

EOE