Healthy Planet Systems Analyst I

Welcome to Montage Health’s application process!

Job Description:

Under the leadership of the HIT Applications Manager, the System Analyst I is responsible for supporting all aspects of build, maintenance, break/fix and optimization in their assigned applications. This position collaborates with other application analysts, Clinical Informatics, Instructional Designers and users to maintain and optimize Montage’s electronic health record.

Responsibilities include but are not limited to:

1.    Development, testing, validation and maintenance of the Epic application

2.    Use Clinical background and subject matter expertise to build and support the application

3.    Serve as a resource in promoting the understanding, integration and application of information technology in healthcare settings

4.    Developing and maintaining an understanding of clinical, technical and operational workflows to properly optimize the assigned application.

5.    Provide support to end users for software implementations, updates, and new version releases and document project issues

6.    Complete testing and workflow validation of assigned applications and modifications before implementation into all environments

7.    Gathering end user requirements and evaluating complicated workflows by working directly with end users

8.    Oversee implementation of upgrades and service updates

9.    Participate in on call coverage rotation as assigned

10.  Follow team standard operating procedures, polices, and use organization standard templates

HIT departmental responsibilities

11.  Maintaining focus on customer service and responsiveness

12.  Excellent communication both written and verbal

13.  Troubleshoot technical problems

14.  Use of HIT tools, applications, and processes

15.  Maintain fluency in HIT and industry best practices, tools, applications, certifications and processes

16. Follow departmental and organizational policies and procedures

Experience:

Required Experience:

• Prior work experience in systems analyst role
• Excellent written and oral communication skills
• Customer service
• Microsoft Office products

Preferred Experience:

• Prior Population Health experience
• IT issue tracking software or "ticketing" systems (e.g. ServiceNow)

Education:

Bachelor’s degree in healthcare, informatics, education, business, or information systems required. Equivalent experience may be substituted.

Licensure/Certifications:

Required certifications -

• None

Preferred existing certifications -

• Epic Healthy Planet
• Additional Epic certifications or badges that help support Healthy Planet workflows (i.e. Health Maintenance, Best Practice Advisories, Patient-Entered Data, Healthy Planet Roster Assignment)

Epic certification is required within 90 days of completion date of course and as required to support new versions.

Equal Opportunity Employer

Salary Range (based on years of applicable experience)

$105,6015 to $141,190

#LI-AC1

Assigned Work Hours:

Full-Time (Exempt)

Position Type:

Pay Range (based on years of applicable experience):

to