Hotel Manager

Hotel Manager 

Reports to: Managing Director

 Intro 

The William Vale aims to blend the authenticity of the Williamsburg neighborhood with a forward-thinking approach to the hospitality experience. The William Vale offers a comfortable contemporary atmosphere combined with intuitive design and modern comfort – we pride ourselves on offering warm hospitality to all.  

We understand that for our Colleagues to give their best work, we must meet (and exceed!) their expectations as an employer. We promote a culture of respect, diversity, career growth and fun. Success awaits motivated individuals who join our team. 

Overview 

Our Hotel Manager provides guidance and leadership to The William Vale with focus on our operational departments such as Front Office, Housekeeping, Engineering and Security, while ensuring consistent compliance with hotel policies, and quality of guest service while maximizing departmental profits. While this position is an integral part of the hotel, the role also offers assistance to the Managing Director and Ownership as needed. The Executive Team position of Hotel Manager will provide daily support to ensure our guest and colleague’s satisfaction of The William Vale meets our objectives, mission and culture values in which are an integral part of this position's success. 

Responsibilities 

• You would be responsible for assisting the Managing Director in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.   

• Lead, direct and manage all hotel operations including, but not limited to, strategic planning, daily arrival list, service recovery and problem resolution while implementing and complying with all company policies and brand standards. 

• Assist in recruiting, hiring, supervising, training, assessing, evaluating, coaching and counseling, recognizing and rewarding operational departments. 

• Oversee service quality, operational efficiency, guest satisfaction, financial measurement productivity and efficiency gaps while implementing measures to correct those deficiencies. 

• Provides guidance and leadership ensuring consistent compliance with hotel policies, and quality of guest service while maximizing departmental profits.  

• Implement and manage hotel’s daily quality process including goal communication, associate improvement, and compliance with The William Vale’s standards of product and performance.  

• Work closely with the Managing Director, Ownership and other Executive Leaders in establishing and monitoring policies and guidelines in the day to day operation of the hotel to ensure profitability and consistency.  

• Direct, coach and manage colleagues to ensure all standards and operating procedures are adhered to and recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. 

• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Prepare written correspondence to guests as needed. Plan and implement detailed steps or problem resolutions by using experienced judgment. 

• Actively participate in room revenue and occupancy planning and execution and work closely with other departments on group room requirements. Ensure colleagues are knowledgeable of daily functions and group requirements. Maintain guest service satisfaction initiatives and ensure the standards of each are adhered to. 

• Prepare forecast expenses and actual results for the Rooms Division revenue and expenses. Review daily logs for significant incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed. 

• Plan, organize, chair, attend and/or participate in various hotel meetings.  

• Attend and lead a wide variety of trainings. 

• Assist and comply with Standards and regulations to encourage safe and efficient hotel operation. 

• Proactive in handling the big and the small problems, including anticipating, preventing, identifying and solving as necessary. 

• You understand and evaluate complex information, data, etc. from various sources to move the needle for the entire operation! 

• Discretion is a Must! Be able to maintain confidentiality of information. 

• Perform other duties as requested by ownership and all management. 

Skills 

• Authentic and engaging leader in the industry! Genuine smile, hearty laugh, sympathetic ear, strong and even hand as needed. You are a Pro. 

• Efficient in basic computer usage and skills like MS Office programs 

• You are a great communicator both verbally and in writing. 

• Multiple Languages is a plus. 

• You are a great communicator both verbally and in writing, in an attentive, friendly, professional and service-oriented manner. 

• You are a great listener! Effective at listening to, understanding, and clarifying concerns raised. 

• Trailblazer extraordinaire; You can multitask and prioritize departmental functions to meet ever changing demands and deadlines. 

Qualifications  

• Minimum of (5) years’ experience actively serving in Hotel Management. 

• Bachelor’s degree or higher encouraged. 

• Solid proficiency, and experience in all Front Office and Hotel process 

• Experience in HMS, PMS is a plus. 

• Strategic Management experience required.  

• Exceptional business and leadership skills. 

• Outstanding organizational and time management processes. 

• Exhibits a high level of professionalism in all interactions/situations. 

• Ability to develop, plan, and implement short and long-range goals. 

• Reliable and have a sense of urgency with email communications and follow up. 

• Must be strategic and have strong business acumen. 


• Minimum travel may be required. 

Salary Range $110,000 -$140,000