Human Resources

COVID 19 On-Campus Requirements

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to declare their COVID-19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in in-person University activities. These requirements were suspended effective May 1, 2022, but the University may reinstate them at any point.

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary

A Brief Overview

The Centre for Teaching and Learning (CTL) offers comprehensive programs and services to meet the educational development needs of the Queen's teaching community. Services include individual, departmental, faculty-wide and institutional consultations on all aspects of the educational process at Queen's.
Reporting to the Director, and in collaboration with the Leadership Team at the CTL, the Program Coordinator is responsible for providing operational administrative and financial support, event and program coordination and support, and data gathering and reporting duties to the Centre for Teaching and Learning (CTL).

Program and event coordination involves handling the logistics, fiscal responsibilities and reporting for the CTL's programs, events and activities, including event marketing, engaging in professional correspondence and preparation of materials, websites and social media campaigns. The incumbent provides operational supports including data gathering, data management, reporting writing general word processing, and information distribution.

Regular work activities include reception and clerical services including directing phone calls and visitors, referring individuals appropriately, and other administrative duties as assigned. This also includes communicating with other members of the University community, external organizations, and acting as a contact and resource person to senior administrators. The incumbent will become a contributing part of a community in the CTL that demonstrates a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment.

This position serves as the departmental contact for program participants, providing resources and/or advice on program details. This position coordinates program logistics including workflow, participant scheduling, course scheduling and communications and/or room bookings. This position assists with the planning and execution of events. This position performs accounting and bookkeeping activities including budgets, funding tables, contracts, timekeeping and payroll, reconciliations, and reports. This position also directs, allocates, and supervises the work of other staff.

The schedule for this position requires the incumbent to work variable hours, including regular attendance at early morning meetings.

Job Description

What you will do

• Serves as the departmental contact for program participants, providing resources and/or advice on program details.


• Coordinates program logistics including workflow, participant scheduling, course scheduling, communications, and room bookings.


• Assists with the planning and execution of events.


• Provides administrative support including scheduling, preparing agendas and/or meeting minutes.


• Prepares and administers experience surveys and/or course assessment tools.


• Performs accounting and bookkeeping activities including budgets, funding tables, contracts, timekeeping and payroll, reconciliations, and reports.


• Updates websites and social media posts.


• Directs, allocates, and supervises the work of other staff.


• Assists with scheduling the production of materials for program usage.


• Drafts and edits communications including outreach resources and marketing materials.


• Other duties as required in support of the department and/or unit.

• Four-Year Bachelor Degree or equivalent.

• More than 3 years and up to and including 5 years of experience.
• Experience developing, coordinating and producing promotional and marketing material considered an asset.


• Experience in financial services practices considered an asset (e.g., maintaining accounting records, etc.).


• Experience in web design and website content development and management tools considered an asset (e.g., DreamWeaver, FrontPage, etc.).

• Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.


• Provide consultation and advice on non-straightforward and/or complex issues.


• Interaction with others requires interpersonal skills and the ability to understand and influence.


• Adapt messages to meet the needs of the intended audience.


• Build relationships, trust and credibility.


• Manage own work, train and review the work of the team to see commitments through to completion.


• Sets work priorities and direction, supporting the team in achieving goals and objectives.


• Participate in project team meetings and develop team project plans.


• Lead procedural or technological change within a unit.
  


• Identify new problems and seek information and input to fully understand the cause of problems.


• Identify opportunities to improve the effectiveness and efficiency of work processes.


• Draw logical conclusions and provides opinions and recommendations.


• Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.


• Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.


• Assess the suitability of job candidates and recommend the most appropriate person for hire.


• Monitor and assess output and the quality of work from team members and recommend need for formal training or development plans to management and identify possible performance and/or disciplinary issues.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hradmin@queensu.ca.