Instructional Designer, Level 1 (Salesforce)

The Instructional Designer/Developer works with key stakeholders and subject matter experts (SMEs) to perform needs analysis, design and develop training materials, and ensure that instructional quality is built into final project deliverables. This role will involve editing existing content and creating new content using templates, guidelines, and other standards that is delivered through training manuals, classroom training, webinars,  online training and other mediums (as directed). This individual will be results orientated, have a dedication to excellence and sense of urgency to achieve business objectives. 

May include: 

• Identify and prioritize training opportunities through internal business priorities, strategies, needs assessment and other methods (primary) 
• Identify and prioritize training opportunities through Voice of Customer and market share analysis (secondary) 
• Support all areas of the business in the development of requested training, with Director – Learning & Development responsible for oversight of priorities 
• Monitor competitive activities/products and provide continuous gap analysis in training products/services 
• Effectively communicate training material development priorities and product/project progress 
• Evaluate and escalate risks in projects/products to supervisor and senior management when appropriate 
• Know, understand and apply adult learning principles in the development of training programs 
• Provide consultative services to internal clients as relates to content development requests, revisions and other work related to employee learning 
• Work with Subject Matter Experts (SMEs) to develop program content, including instructor guides, participant guides, job aids/tools, classroom presentations, training assessments, online courses and/or videos, as applicable 
• Identify and execute short and long-term training program development strategies and tactics for technical (installation, commissioning, service, troubleshooting and maintenance) and product training (features, application and design 
• Partner with graphic designer as applicable 
• Evaluates effectiveness of training programs and concepts 
• Organize instructional content in a grammatically correct manner 
• Work with authoring and graphic design tools to create training materials for the organization 
• Participate in additional project to support ongoing business needs 

Nature and Scope:

• Possesses a broad theoretical job knowledge typically obtained through advanced education 
• Has no discretion to deviate from established procedures by performing structured work assignments 
• Work is closely supervised 
• Problems faced are not typically difficult nor complex 
• Explains facts, policies and practices related to job area 

Knowledge and Skills:

• Proficiency in authoring and graphic design tools including Adobe Creative Cloud, Articulate, Captivate, Camtasia, and etc. 
• Ability to develop effective training material such as presentations, online courses, videos, etc with support of graphic designer 
• Familiarity with Learner Assessments, Learning Needs Assessments and Gap Analysis methodologies and application 
• Strong working knowledge with adult learning principles and instructional design methodologies 
• Strong familiarity with Learner Assessments, Learning Needs Assessments and Gap Analysis methodologies and application 
• Excellent organizational and time management skills to effectively manage projects 
• Effective verbal and written communication skills 
• Effective collaboration skills and interpersonal skills and ability to establish positive work relationships 
• Ability to apply good judgement, strong work ethics and integrity on the job 
• Ability to work in a fast-paced team environment, adjust to priority changes and deliver high quality and timely results 

Experience:

• 1-3 years of experience in the design and development of classroom and online training 
• Experience in developing training for Salesforce or other CRM is a plus 

Education:

• Bachelor’s degree in Instructional Design, Education, Communication, Organizational Design, or other equivalent curriculum that focuses on learning  

People Management: No

Physical Requirements / Working Environment:

• Must be able to perform essential responsibilities with or without reasonable accommodations. 

Reports to: 

• Director – Organizational Change Management 

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.