IT Service Contracts Administrator

Position: IT Contracts Administrator
Department: IT Service
Reports To: IT Service Delivery Manager
Salary grade: DOE
FLSA Status: Full Time / Exempt / Salary
Location: San Antonio

Description

The IT Contracts Administrator will support the Managed IT Services department within the branch and serve as a liaison between various departments such as sales, logistics, order processing, etc. The IT Contracts Administrator will be responsible for running reports for service, maintaining & monitoring vendor costs, and managing customer contracts, among other duties as assigned. This position must pay close attention to detail while multi-tasking in a fast-paced environment.

Responsibilities

· Maintain monthly vendor costs
· Manage monthly expense reports
· Verify contracts, pricing and paperwork as received from sales rep. for incoming orders
· Update and track customer information and analytics
· Attend weekly meetings when requested
· Branch marketing
· Provide customer service according to company standards

Experience & Required Skills

· Managed Service Provider experience is highly recommended
· Strong working knowledge of MS Word, Excel and OMD required
· Detail-oriented
· Ability to multi-task

Education and Certification

· Minimum: High School Diploma or GED

Physical Requirements

· Ability to occasionally stand, stoop, bend, and kneel
· Manual dexterity to use hands and fingers to handle, control computer and telephone keyboard
· Visual acuity to read printed and electronic documents
· Ability to regularly speak clearly so listeners can understand
· Ability to understand the speech of others
· Occasionally lift 10-30 pounds

Special Requirements

· None.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization