IT Support Officer

Modus Projects is rapidly expanding. As a national home-grown facilities maintenance, building, project management and fit-outs construction business, we have identified a requirement to have an additional IT support superstar join our team and provide exceptional service and support to both our trade and office teams.

As our IT Coordinator, you will work with our IT Manager on day-to-day technical service and support. The position is full-time, based in our Cronulla headquarters.

If you’re someone who loves troubleshooting, working with a range of stakeholders, and thrives in a dynamic environment, we want to hear from you!

Key Responsibilities:

• Respond to general helpdesk queries such as password resets, system, and printing issues.


• Prepare IT assets for new starters – creating and maintaining user access as required.


• Manage the stock ordering process, ensuring IT assets like iPhones, tablets, and software upgrades are kept up-to-date and within budget.


• Perform day-to-day maintenance of laptops, PCs, and mobile devices.


• Liaise with our external IT consultancy to escalate issues for troubleshooting and problem-solving.


• Provide timely and effective Service Desk support to both the trade and office teams.


• Assist with the implementation of new software, including setting up software integration and creating APIs.

What We’re Looking For:

• A tertiary-qualified, open-minded IT professional (preferred but not essential).


• 1-2 years of experience in an IT support role (Level One).


• ITIL certification (bonus points if you have this).


• Experience with Microsoft Suite and mobile operating systems.


• Excellent interpersonal skills with the ability to engage professionally with a variety of stakeholders.


• Ability to work effectively under pressure while thinking outside the box to find solutions.

Why join us? 

Remuneration

Competitive market salary, annual reviews, STI bonus, extensive referral bonus’s scheme, overseas holidays and flight centre vouchers.

Wellbeing

Welcome kits, wellbeing days, community days, EAP programs, Diversity and Inclusion training, group company discounts, community give back and participation, team newsletters, Discounted gym membership, corporate offices.

Family

Baby bucks, Kids Sports Vouchers, family fun picnic days, flexible working hours, kids competitions.

Rejuvenate

Birthday leave, loyalty leave, purchased leave, rewards platform.

Education

Structured inductions, individual and team L&D programs, study leave, mentor programs and 24/7 online learning platforms.

Recognition

Anniversary and birthday celebrations and gifts, employee monthly rewards and celebrations.

Connect

Fun Fridays, trade days, social events, run club, morning teas, lunches, team dinners.

Reach Your Full Potential

Join ModUs today and put the U back in your career!

Send your CV, availability and salary expectation.

Immediate start available.

At Modus Projects, we are advocates for diversity & inclusion.
We are committed to being an equal opportunity employer, and we celebrate diversity in our team, where everyone feels valued. We make sure that our culture and services continue to incorporate everyone's perspectives and experience. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. We encourage applications from Aboriginal and Torres Strait Islander peoples.

We respectfully acknowledge Aboriginal people as the Traditional Custodians of the lands on which we deliver our services to the communities throughout Australia. We acknowledge their enduring connection to the lands, waterways and communities and pay our respects to Elders past, present and emerging

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