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IT Support Specialist

Aldridge
Full-time
On-site
Houston, Texas, United States
$19 - $24 USD hourly

Do you have a knack for solving problems and a passion for helping others? Do you have an endless thirst for knowledge? Is your Google-fu top notch? If yes, keep reading.  

The Support Specialist plays a critical role in supporting and resolving end user issues in a timely and professional standard. The successful candidate would be exposed to some of the most cutting-edge technology and work in a group of supportive, knowledgeable professionals.  

Accountabilities:  

  • Provide technically accurate, user friendly solutions to basic end user requests  

  • Active Directory 

  • Printer issues 

  • Email issues 

  • Application support 

  • New user creation 

  • User offboarding requests 

  • Workstation/laptop builds and set-up  

  • Troubleshoot technical issues and provide effective solutions 

  • Meet daily Utilization goals 

  • Ensure high User Satisfaction  

  • Keep up to date with the latest technology trends and products 

  • Occasionally travel onsite to perform tasks that cannot be completed remotely
  • Hybrid work schedule - Mondays and Fridays are Work From Home days, while Tuesday, Wednesday and Thursday are in -office days. 

This role requires:  

  • A sense of humor and a positive attitude 

  • Strong problem-solving skills 

  • Voracious thirst for knowledge  

  • Ability to work in a fast-paced, high-pressure environment 

  • Strong written and verbal communication 

  • Experience with ticketing systems is a plus 

  • CompTIA, Microsoft 365, Network+, CCNA or other support certifications are a plus