IT Support Specialist

About Us

Rocky Mountain Laboratories specializes in molecular diagnostics for infectious diseases, clinical chemistry, hematology, immunology, and LCMS. We take pride in the precision and speed of our lab results and are dedicated to exceptional customer service. Our commitment to accurate and timely diagnostic information has solidified our standing as a trusted and respected entity in our field.

Position Overview

Rocky Mountain Laboratories is hiring an IT Support Specialist to join our team in Draper, Utah. This role offers an opportunity to play a crucial part in maintaining and enhancing our technology infrastructure while supporting employees across various locations. We seek a proactive problem-solver who is passionate about learning and improving processes. We encourage you to apply if you excel in follow-up, enjoy collaborating on cross-departmental projects, and thrive in a dynamic team environment.

Responsibilities

• Set up and configure workstations, including computers, printers, and label makers, to ensure smooth day-to-day IT operations.
• Troubleshoot basic IT issues remotely for other locations, minimizing downtime and ensuring user satisfaction.
• Collaborate with different departments on special projects, such as optimizing advanced spreadsheets for reporting and functionality.
• Audit and maintain company asset trackers to ensure accurate records.
• Assist in assembling desks and workspaces to support employee productivity.
• Provide hands-on support for hardware and software issues, ensuring timely resolutions.
• Document IT procedures and support activities for consistent practices across the organization.
• Utilize Google Workspace to support IT and business operations, including spreadsheet functionality and data management.
• Research and teach yourself new technologies or tools to enhance IT support capabilities.
• Perform additional IT tasks as needed to support organizational goals.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field is desired but not required (recent or soon-to-be graduates are encouraged to apply).
• Knowledge of IT concepts and principles.
• Proficiency in Google Workspace, with advanced skills in Google Sheets and spreadsheet reporting.
• Proficiency in Windows and Mac OS environments.
• Strong problem-solving skills with a proactive approach to identifying and addressing issues.
• Excellent verbal and written communication skills.
• Reliable, punctual, and able to work independently and in a team setting.
• Eagerness to learn and adapt to new technologies.
• Experience with Salesforce or other CRM platforms is a bonus.

Pay

• $18–24/hour

Benefits

• Health, dental, and vision insurance.
• 401(k) plan.
• 21 days of annual paid time off (for full-time employees working 40+ hours/week).
• Opportunities to advance in your IT career.
• Hands-on experience with a variety of IT tasks and projects.
• Collaborative and supportive team environment.

Schedule

• Start Date: Whenever we find the right fit.
• Monday to Friday, 9:00 AM – 5:00 PM.
• Location: Onsite in Draper, UT.

If you meet the above qualifications and are interested in joining our team, please submit your resume for consideration. We look forward to hearing from you!

We believe in caring for our team members and their well-being at Rocky Mountain Diagnostics.

Rocky Mountain Laboratories is an Equal Opportunity Employer committed to diversity in its workforce. We comply with all applicable federal and state laws, and our policy prohibits discrimination based on race, ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, veteran status, disability, or genetic information. We strongly encourage individuals from historically underrepresented groups, including minorities, women, people with disabilities, and protected veterans, to apply. If you require a reasonable accommodation during the application process, we are happy to provide assistance.

Benefits start 60 days after the first full month as a full-time W2 Employee.

We have resources available upon request if you need assistance finding outside temporary health insurance coverage until you're eligible for employee benefits.

Rocky Mountain Laboratories participates in E-Verify.

All positions at Rocky Labs require a background check during the onboarding process. Continued employment is dependent on the outcome of the background check.

While Rocky Mountain Laboratories appreciates the interest of staffing agencies, we do not currently partner with them. Therefore, we request that resumes not be submitted unsolicited from these agencies. RML assumes no responsibility for any fees incurred by agencies for unsolicited submissions of resumes.

Please only view our Indeed and LinkedIn pages for up-to-date job listings.

Other job sites often repost our listings but do not remove them once they are closed.

https://www.linkedin.com/company/rocky-mountain-laboratories

https://www.indeed.com/cmp/Rocky-Mountain-Laboratories

https://www.rockylabs.com/