IT Support Technician

    Duties and Responsibilities:

• Install new end-user workstations and perform adds/moves/changes as needed.


• Install and configure and support Office productivity and vertical applications.


• Troubleshoot hardware, software, and network configurations.


• Train end-users on proper use of hardware and software.


• Communicate status and progress reports for ongoing projects.


• Enhance skill set to accommodate new systems or applications.


• Troubleshoot cottage Wi-Fi and phone issues


• Assist on project rollouts.


• Assist in setup of IT systems for special events.


• Other duties as assigned.

Safety Responsibilities and Requirements:

• Performs job responsibilities and operates equipment according to the company safety and training programs.


• Reports safety or hazard concerns to management.


• Reports any on the job injury to management.


• Takes personal responsibility for safety every day.

Qualifications/Requirements/Experience/Education:

• CompTIA A+ and Net+ certification (or candidate).


• Microcomputer hardware recognition, installation, and troubleshooting.


• Ability to provide end-user support of Microsoft Office and other software.


• General operation of applications in a Windows 7 or Windows 10 environment.


• Basic understanding of server 2016 and 2012 operating systems.


• Basic understanding of computer networks, TCP/IP. Wi-Fi.


• Communication of concepts and details necessary to train end-users.


• Ability to learn new systems, applications, and tools.


• Good communication skills – written and verbal.


• Proven ability to interact effectively and positively with end-users, staff and guests.


• Ability to self-start and work well independently and within a team.


• Must have good organizational skills and be able to accurately document work.

Mental Demands/Physical Demands/Environmental Factors:

• Ability to work under stress.


• Maintain positive attitude while dealing with end-users and guests.


• Occasional prolonged and irregular hours.


• Must be able to lift and carry heavy objects (45lbs and over).


• Periods of walking, standing, bending and or stooping.

Benefits:

• Medical, dental, vision and life insurance  


• Paid vacation after 6 months


• Paid time off after 90 days: 10 holidays, 3 sick days and 3 personal days


• 401(k) with company match 


• Flexible spending and health savings accounts


• LTD and STD


• Employee discounts: food, retail merchandise, boat rentals


• Golf privileges