IT Systems Analyst

Summary: The Systems Analyst is responsible for providing production support, problem analysis, solution definition, and user requirements for IT infrastructure and local IT equipment. They will help shape the future of the systems while providing stability to the current platforms, and working on a variety of projects.

Essential Duties:

• Remotely administrate over Microsoft based systems and services through use of the RSAT (Active Directory/DNS/DHCP/Group Policy/etc.)


• Assist in Identity and Access Management (IAM), to include provisioning and deprovisioning of accounts, problem resolution and audit support


• Maintain the local technology infrastructure


• Respond to, and document IT incidents utilizing Ports America’s IT incident management system


• Track and maintain local IT assets


• Comply with Corporate Safety and IT policies and procedures.


• Research, procure, configure and deploy customer IT equipment


• Coordinate emergency incident response across multiple IT teams for critical enterprise service and system outages

Minimum Requirements:

• Minimum 3 years of experience in a Windows environment supporting PCs, servers, printers, network equipment (wired and wireless.)


• Working knowledge of DHCP, DNS, Active Directory, Exchange, and Cisco phone administration.


• Solid interpersonal and organizational skills.


• Strong verbal and written communication skills.


• Strong commitment to teamwork and a team-oriented environment, with willingness to share knowledge and expedite the accomplishment of assigned tasks.


• Experience in a system administration role supporting multiple platforms and applications

Knowledge/Skillset:

• Strong, hands-on and current knowledge of the Microsoft Windows OS, Active Directory, Group Policy Management, Microsoft Exchange and Outlook and Office 365 environments, and Windows network configurations in a global enterprise environment


• Extensive knowledge of customer IT desktop solutions, including deployment, maintenance and fault resolution


• Ability to present technical and security concepts to non-technical audiences


• Ability to foster and maintain relationships with key stakeholders and IT Operations peers


• Knowledge of change management, project management and process improvement principles, preferred


• Ability to exercise, on a regular basis, independent judgment and discretion in performance of job duties


• Ability to multi-task and handle on a pro-active basis, changing priorities in a fast-paced environment in order to maximize time-management and efficiencies


• Ability to develop analytical and organizational skills

Working Conditions

• This position is located in an office environment requiring the use of a keyboard, mouse and video display.

• Must be able to lift up to 50lbs

NOTE:  This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.

Ports America is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. 

If you require additional information about our comprehensive data privacy policy https://artifacts.portsamerica.com/pdf/Applicant%20Privacy%20Notice.pdf, we invite you to contact us via email at human.resources@portsamerica.com.

Our dedicated team at Ports America will be pleased to address any specific inquiries or concerns you may have regarding the handling, protection, and security of your data. We are committed to ensuring the utmost privacy and confidentiality of your personal information and will gladly provide you with the necessary details to help you better understand our practices and protocols.