Learning Experience Designer

Lumary is a high-growth Australian healthtech company on a mission to revolutionise technology for the healthcare industry. We do this by developing solutions that support and empower service providers, working together to ensure better outcomes for people that need care. This commitment to partnership has been a key part of our success so far, and we are driven to continue evolving our products and our people so we can impact the healthcare community to thrive on a global scale.

 

- Well-established team working in nine cities across Australia, South East Asia, and the USA.

- Our customer base includes contracts with 200+ enterprise and SME disability and aged service providers.

- 25k+ people use our core platform every day, supporting 100k+ care recipients.

- Be part of a team solving a global issue for a highly addressable market.

- International growth means more opportunities as we expand our products into the USA and beyond.

 

You will be working in an exciting and dynamic environment, with plenty of opportunities to develop your skills and make a meaningful contribution. While our culture is relaxed, we push ourselves to build innovative products and deliver a first-rate customer experience. You will find yourself quickly growing in your career, backed by a collaborative team that is open to new ideas and encourages everyone to bring their best selves to work.

As a Learning Experience Designer you will deliver learning pathways for users of our product to get the most out of Lumary. This includes both the building of content, the strategising and planning of pathways, and participation on longer-term roadmap towards learning & certification excellence.

The dominant focus and the end-goal of the role is always that our customers can succeed and wherever possible the end-users can be directly empowered.

A day in the life

• Work with Subject Matter Experts (SMEs), Product Leads and Product Designers/Researchers to understand the product and the sectors we serve and the personas within those sectors.
• You will draw upon continually produced “raw material” (support articles and release notes) built by product teams as they release - as a starting point for your understanding and subsequent work.
• Enabling customers/users with learning materials that are both specific to a need and formed into wider learning journeys and later certification paths.
• Own the product learning resources and experiences (e.g. online learning resources such as Lumary videos, practical exercises and live sessions with consultants)
• Support the teams by guiding and steering the roadmap of pragmatic rapid build-out of initial product learning content and pathways - both the framework/systems

About you

• Understands eLearning, product-enablement strategies and can deliver value within an enterprise product context
• Understands learning as a field, including Adult Learning approaches and thus is able to set a thoughtful longer-term roadmap
• Able to thoughtfully set and report on success-measures over time
• Understands SaaS product companies and the role of learning within these as part of the total product and as a vital component of adoption, delight and customer-success.
• Has experience of rolling out learning for software systemsfor end-users -ideally in a product context
• Prior experience working in a similar role supporting customers with product training.
• A Bachelor’s Degree in Learning or User Experience Design or similar is valued but not required

You Are Willing To

• Be vulnerable, make mistakes and share your learnings openly so others can learn too
• Work in a scale-up environment where uncertainty and ambiguity is expected and normal
• Meet us where we are but also inspired and energised to contribute to our growth
• Hold yourself accountable to getting things done in a self-organising team environment where we are all responsible for energising our roles and bringing the purpose of our role’s to life

You Value

• Going above and beyond to deliver value because you care about bringing about positive outcomes
• Self-awareness in others and yourself, sharing and relating to others on a personal level at work
• Your personal values being reflected in your employers values - Lumary’s values:
- We ‘Lead with an open heart’ assuming positive intent and being courageous
- We ‘Start with the end in mind’ focussing on long-term impact of our actions and decisions
- We ‘Take action in uncertainty’ by proactively taking the next best step and exercising autonomy
- We ‘Enable others for our collective good’ through kindness and a team-first approach

Benefits of Working With Lumary

• Learning is happening constantly - it’s part of how we work
• Own your own personal and professional development and work with an internal coach or mentor (of your choosing) to support you on your journey
• Flexibility to work from home and the office - hybrid working environment
• Flexible start and finish times - have a routine but on the days you need to book an appointment or finish early, you go for it
• Exposure to cutting-edge social technologies in an international scale-up environment

We are proud of the work we are doing and the team we have built so far.

Join us and be part of a team working together to do better. From the advanced products we build to our philanthropic work, we connect with the belief that what we do every day is positively impacting the lives of our community.

At Lumary, we value diversity and believe in a culture of inclusivity, regardless of race, religion, age, gender identity, sexual orientation, physical or mental ability, or ethnicity. We are committed to building a welcoming workplace where everyone feels safe and respected.