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Mandarin Speaking IT Support Engineer

ELP Consult
Full-time
On-site
London, London, United Kingdom



Ø  The IT senior engineer is responsible for take first line of IT services desk for office supporting, including maintaining service desk mailbox and service desk ticketing system, 1st tier service desk support to handle user requests /enquires, including user account administration, functional room support and printer maintenance etc .
Ø   To maintain the bank IT systems operation and hardware in a healthy state; To execute and comply with IT policies and procedures covering the areas of data security, cybercrime and office maintenance as well as support services for the operation of IT systems and applications.
Ø  The senior engineer will also in charge of bookkeeping IT procurement process, device security and computer asset/IT inventory control. Ensure that core network security reviews are undertaken as appropriate and ensure that all of the Bank’s core network and desktops have an appropriate level of security.
Ø To supervise the overall management of the infrastructure systems and hardware, develop policies and procedures relating to the system design, development, implementation, and maintenance as well as support services for the operation of IT systems and applications.









Main Responsibilities & Accountabilities:

Helpdesk support

-          IT service hotline (best to have hunting line with another junior)

-          Manage service desk mailbox

-          Assign tickets (both hotline and mailbox)

-          As the first tier of service desk

-          Password reset / Account unlock

-          Maintain IT Communication email and distribution list

-          Create/disable user account

-          Data and device security assistance

 

IT procurement processes and IT risk control

-          Application record (including assign application number and filing – use template form attached)

-          To administrate security applications for computer networks and directory services

Formulate computer disaster recovery plans and arrange for relevant tests to comply with the regulator’s requirements

-          Follow up application (approval and place order)

-          Internal and external IT audit supporting

-          Delivery note filing

-          Invoice collection and pass to Finance

-          Follow up with Finance with outstanding payment

-          Full set of IT expenses record

 

Inventory control (CMBD)

-          IT fixed asset records

-          IT supplies inventory

 

Network and hardware maintenance

-          Supervise and control the overall operations and implementation of IT Systems,e.g  the servers, daily backup, network, UPS, live systems, internet.

-          Guide and train bank staff with IT knowledge.

-          Supervise the security program of the computer and telecommunications systems and delegate powers to authorised users

-          Formulate computer disaster recovery plans and arrange for relevant tests to ensure that the plan is in compliance with the regulator’s requirements



Accountable to the management for maintaining a secured and stable IT network and systems.





Requirements

At least 5 years experience

Microsoft Server and Desktop operating systems (2003/2008/2008R2/2012 Server/XP/Vista/7/8)

Core Microsoft Infrastructure technologies and solutions (Exchange, AD, RDS, DFS)

Systems Virtualisation (VMware, vSphere, Hyper-V)

Backup technologies (Veeam, Backup Exec, System Recovery, Endpoint Protection, LTO)

Server hardware maintenance and troubleshooting

Hardware firewalls and router configuration

Switching (HP, Cisco, Juniper)

System and network monitoring

 

Language:

English

Chinese (Mandarin)

both oral and written

 

Qualifications (Desirable):

MCSA-Microsoft Windows Server 2008/2012/Office365

MCSE- Microsoft Certified Solution Expert

MCITP-Microsoft Certified IT Professional

VMware Certified Professional



CCNA/CCNP





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