We are looking for a motivated and professional Marketing & Customer Service Representative to support nationwide campaigns for renowned nonprofit charities. If you are passionate about making a difference, thrive in customer-facing roles, and enjoy working with impactful causes, we’d love to hear from you!
Key Responsibilities
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Provide Exceptional Customer Service: Respond promptly to inquiries and deliver top-tier service.
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Update Donor Profiles: Use client dashboards to ensure accurate records and data.
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Stay Informed on Campaign Developments: Keep up-to-date with campaign goals to provide knowledgeable support.
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Attend Campaign & Office Meetings: Align with team strategies and contribute to collaborative efforts.
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Participate in Marketing Workshops: Sharpen skills through training and strategy development sessions.
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Engage Face-to-Face with Customers: Maintain a positive and professional demeanor at events.
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Manage Customer Inquiries: Identify needs, address concerns, and ensure donor satisfaction.
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Ongoing Skill Development: Stay ahead of industry trends and continuously enhance skills.
Ideal Candidate Profile
We’re seeking individuals with the following qualities:
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Professional Attitude: A genuine passion for helping others and working for charitable causes.
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Confident and Outgoing: Energetic with a positive mindset and a collaborative spirit.
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Strong Listening Skills: Ability to ask the right questions to understand and overcome objections.
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Excellent Communication Skills: Proficient in verbal and written communication.
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Multitasking Abilities: Comfortable managing multiple priorities in high-energy environments.
What We Offer
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Competitive Salary + Bonuses: Rewarding performance-based incentives.
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Flexible Schedules: Work-life balance tailored to your needs.
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Travel Opportunities: Participate in events and attend training sessions nationwide.
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Merit-Based Growth: Unlock opportunities for promotion into management and leadership roles.
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Comprehensive Training: Access to workshops and skill development programs.
Requirements
- Prior customer service experience is a plus but not required.
- Ability to work independently and as part of a team-oriented environment.
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Professional and Positive Attitude: Comfortable engaging in face-to-face interactions.