Operations Administrator

Job Announcement:

Operations Administrator

Amid clinical workforce shortages, rising healthcare costs and ongoing concerns about inequity, IMPaCT unlocks the power of the grassroots community health workforce.

Here at IMPaCT Care, we get out of bed every day to change lives, with the most effective intervention in the world for addressing health inequity. We find, train and enable Community Health Workers: caring people who keep their communities healthy. We have built the largest and most scientifically-proven Community Health Worker platform in the country, used across 20 states by 50 organizations like Kaiser Permanente, the Veterans Affairs Administration and United Way. Across multiple randomized controlled trials IMPaCT has achieved outcomes frequently believed to be out of reach, including $2,500 annual savings per patient, improved mental health and a Net Promoter Score of 94. We’re making waves: on CNN, in WaPo, at the Fed…there is even a new Medicare billing code for Community Health Workers that is modeled after IMPaCT.

We’re changing the game, but also know the importance of enjoying the journey. That’s why we have made sure that IMPaCT Care is the place to be! We provide competitive compensation and equity grants, comprehensive benefits, unlimited PTO and plenty of opportunities for team-building and fun. Plus you get to work from home.

Interested? Read on.

Who you are:

We are looking for a detail-oriented and organized professional to support our sales and business teams full time. You are right for this role if you love project management and strive to create predictable, high-reliability record keeping. You are excited to use different systems like Salesforce, Mailchimp, Breezy and Asana to manage the flow of information. You are allergic to inaccuracy and double-check your work. You have good communication skills and ensure that internal and external stakeholders have the information they need to move projects forward. You love a good manual and like to follow instructions.

What you’ll do:

You will play a key role in ensuring the smooth and efficient operations across several of the Business Operations teams in our organization.

• Coordinate across teams to ensure effective communication and workflow
• Provide project management support for sales, including tracking and communicating action items across prospective customers and internal teams (e.g., legal, technology, services)
• Input and manage key data in Salesforce and other systems
• Complete finance administrative tasks such as invoicing support and revenue operations
• Handle other administrative tasks related to filing and data entry as needed
• Identify areas for improvement and propose solutions to enhance operational efficiency

What you bring:

• Proven experience in an operations role or similar position
• Strong communication, organizational and time-management skills
• Excellent written and verbal communication and interpersonal abilities
• Ability to multitask and prioritize workload effectively
• Experience with project management
• Attention to detail and problem-solving skills

Nice to Haves:

• Experience bookkeeping
• Familiarity with Salesforce and/or Quickbooks

One of our core values is to create a diverse workplace that welcomes and values each team member’s unique perspective, background, and ideas. We are committed to an inclusive and diverse workplace.