Paralegal II

Become a paralegal in the Collections Litigation Legal Group primarily focused on Credit Card Collections litigation efforts. 

As the Paralegal II on our Collections Litigation Legal Group (CLLG) team, you will work with CLLG attorneys who support the Credit Card Recovery Operations with collections litigation matters. The position will focus on handling law firm and internal escalations within collections litigation matters. In this role, you will be a self-starter who requires little supervision, has the ability to handle competing time demands, and has excellent written and oral communication skills. The CLLG is part of Consumer and Community Bank’s Operations & Controls Legal Team (OCL), which is responsible for providing legal services to CCB Operations, including collections litigation, collections and recovery, bankruptcy, sworn document processes, tax reporting, court order and subpoena processing, escalated customer complaints and third party oversight of consumer default law firms.

The Legal Department at JPMorgan Chase & Co. manages legal and other risks, advises on products and services, interprets laws and regulations that impact the firm, and advises the firm on other matters.  Our global team is made up of 2,000 lawyers and legal professionals with a reputation as thought leaders who deliver best-in-class services. As trusted advisors, we help the firm’s clients while also safeguarding the integrity of the firm.  We are committed to a culture of inclusivity and belonging, where people can grow and succeed throughout their careers while working for a first-in-class financial institution doing cutting-edge work. If these values resonate with you, we would like to hear from you.

Job responsibilities

• Reviewing, identifying, analyzing, and escalating issues raised in collections litigation matters across numerous U.S. states


• Tracking escalations and ensuring resolutions are provided


• Drafting correspondence to internal and external parties


• Contributing to the oversight of the contents and execution of sworn documents filed in collections litigation matters


• Liaising with outside collections litigation counsel 


• Providing support to special projects across the Firm's lines of business


• Performing legal research on a variety of issues relating to collections litigation

Required qualifications, capabilities, and skills  

• 5+ years of paralegal experience with a law firm or equivalent experience with an in-house legal department and/or in the financial services industry


• Working knowledge of legal research platforms such as Westlaw preferred


• Strong PC skills (knowledge of MS Word, Outlook, Excel, PowerPoint)


• Excellent organizational skills


• Team player who can collaborate with the Legal and operations groups


• Tact and good judgment in handling confidential information


• Unwavering sense of honesty and ethics

Preferred qualifications, capabilities, and skills

• Knowledge of court procedures in at least one state jurisdiction


• Familiarity with FDCPA, TCPA, SCRA, UDAAP, FCRA and related debt collections laws


• Experience with proofs of claim (bankruptcy and probate)


• Knowledge of collaboration tools like SharePoint

All candidates for roles in the Legal department must be licensed to practice law in the country of employment and successfully complete a conflicts of interest clearance review prior to commencement of employment.