Police Communications Operator

NOTE: THIS IS A REPOSTING OF N-2024-89744 WHICH WAS PREVIOUSLY OPEN FROM JULY 23, 2024 TO JULY 27, 2024.  PREVIOUS APPLICANTS DO NOT NEED TO REAPPLY.

The Pennsylvania State Police (PSP) is seeking an experienced and dependable Police Communications Operator with proficiency working in a fast-paced environment where priorities must be recognized and adjusted as needed.  This is a vital opportunity to receive, transmit, and coordinate communications for the PSP to ensure daily operations are conducted efficiently and effectively.  If you are looking for a challenging, yet rewarding career and possess excellent communication skills, the Pennsylvania State Police invites you to apply today to join our team of professionals! 

As a Police Communications Operator (PCO) for the Pennsylvania State Police, you will receive calls from the general public and county 911 operators regarding emergency and non-emergency police issues, question callers to gather details and determine response requirements, and assign relative priorities of incidents.  You will be responsible for dispatching and relaying incident information to responding troopers and contacting municipal police, fire, ambulance, towing, and PennDOT to provide incident details and request assistance and response as necessary.  Within this role, you will utilize CLEAN, JNET, and PFAD databases to access, research, and maintain records.  We are looking for someone who possesses clear and concise communication skills, as you will be corresponding with troopers and other PCOs regarding active incidents or concerns. 

Interested in learning more?  Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information: 

• Full-time employment, 40 hours/week.
• Work hours require rotating shifts, including weekends and holidays.  The selected candidate must be available and willing to work regardless of weather conditions, and at times may be required to extend their shift due to operational needs.  
• Telework: This position does not offer telework.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email.  Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or
• Two years of experience using computer systems for entering, updating, and retrieving information; or
• Completion of 60 college credits; or
• An equivalent combination of experience and training. 

Special Requirements: 

• All employees must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment. 
• All employees must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
• All employees must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

• You must pass criminal history and background investigations.
• This job title has been identified as performing critical duties.  Prior to placement in this job title, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officer.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.  Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements.  Unofficial transcripts are acceptable. 
• Your application must be submitted by the posting closing date.  Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans: 

Telecommunications Relay Service (TRS): 

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. 

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.  The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.  The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.  All diverse candidates are encouraged to apply.