Perform a variety of dispatching duties for emergency and non-emergency calls from and/or to the public, police department, fire department, EMS, animal control, and city utilities. Dispatch personnel to calls for service and be able to use a variety of communication equipment such as: radio, multi-line telephone system, and computer systems. Provides general clerical and data entry duties, documents and maintains appropriate records and information, files and distributes a variety of documents.
SUPERVISION RECEIVED AND EXERCISED
· Receives direct supervision from the shift supervisor or Support Lieutenant.
· Exercises no supervision.
Ability to speak the English language; basic oral and written skills and the ability to communicate proficiently.
Principles and procedures of filing and record keeping.
Pertinent Federal, state and local laws, codes, and regulations.
Policies, procedures, and methods used in the operation of a dispatch center and a computer- aided dispatch system.
Operation of modern office equipment and systems including computers, software, and radio equipment. Knowledge of police procedures and codes, city streets, buildings, and geographic regions.
Ability to think and act appropriately in emergency situations while using common sense and proper professional training.
Education and Experience: