Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.
Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest technology-focused investment fund, Softbank Group Corp’s Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region.
With over 4,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow, Poland, its robotics hub in Denmark, and its global customer experience center in Dubai, UAE.
AWJ, a Kitopi company, is a fast-growing Food & Beverage Group of popular home-grown Middle Eastern, Mediterranean, and international dining concepts. Established in 2014, AWJ is on a mission to satisfy the world's appetite to create joy. Headquartered in Dubai, AWJ embarked on its culinary journey with five unique concept brands – all strategically located across popular tourist and dining destinations across Dubai. AWJ has since expanded its presence to the Kingdom of Saudi Arabia and the USA through both owned and franchised locations. AWJ future plans include identifying and exploring key regional markets in Europe, North Africa, and the USA, bringing in cutting-edge technologies, experimenting with traditional and innovative flavors, and blending diverse culinary traditions to create unique and enticing dining experiences.
Restaurant managers ensure that restaurants operate efficiently and profitably. Must coordinate a variety of activities, combines strategic planning and day-to-day management activities, in order to enhance restaurant sales. Responsible for the business performance of his restaurant, as well as maintaining high standards of food, service, and health and safety. Have creative aspects, particularly in marketing and business development.
What You'll Do?
- Planning & Organizing
- Sets with Area Manager the AOP for his Restaurant
- Sets with the area manager the monthly Restaurant Business Plan.
- Sets objectives for the restaurant and reviews it with his team periodically.
- Controls day-to-day operations by scheduling labour, ordering food and supplies, and developing the restaurant team
- Taking responsibility for the business performance of the restaurant.
- Analyzing and planning restaurant sales levels and profitability.
- Organizing marketing activities, such as promotional events and discount schemes.
- Preparing reports at the end of the shift/week, including staff control, food control and sales.
- Creating and executing plans for department sales, profit and staff development.
- Sales:
- Ensures complete and timely execution of corporate & local marketing programs
- Develop the local store marketing plan in coordination with the marketing department.
- Develop home delivery plans, coordinate with home delivery management team to accomplish the set objectives, analyse the impact of HD as an additional service on the sales target.
- Achieve the SOS Target
- Control the driver productivity and achieve the required target
- Set plans for the additional services to improve the business & maximize the sales.
- Follow up & update any information about the competitor’s position in the market in coordination with marketing dept., which may affect the business plans
- Develop a network of effective public relations with the society (governmental Organizations, Participation in the social special events etc. to maximize the sales & to create the brand awareness in the market.
- Ensure proper sales forecasting
- Setting budgets and agreeing them with senior management.
- Planning and coordinating menus.
- In charge for outlet treasurer such us petty cash, fund & all kind of sales transaction.
- Control current budgeted and forecasted revenues
- Financial Excellence
- Analyse the operations/ P&L to determine deviations from standards and take corrective measures.
- Ensure proper stock level is maintained.
- Review the Restaurants purchasing plans in coordination with Purchasing & stores dept., to make sure that all restaurants need
- Controls profit & loss, by following the Control/Security procedures, maintaining inventory, managing labour, reviewing financial reports, and taking appropriate actions.
- Restaurant Excellence
- Ensures local health and safety codes, and company safety and security policy are met
- Coordinating the entire operation of the restaurant during scheduled shifts. Managing staff and providing them proper & clear duty schedule
- Ensures maintenance of equipment, facility, and grounds with a preventative maintenance program
- Ensures food quality and 100% customer satisfaction, Responding to customer complaints. Meeting and greeting customers and organizing table reservations
- Ensures a safe working and customer experience environment by facilitating safe work behaviours of the team
- Focus on customer satisfaction strategies, develop the needed action plans to maintain a high standards of services in all restaurants according to the operation manual.
- Maintain customer mania spirit within the restaurant team, train and empower TM to handle complaints. Ensuring that all employees adhere to the company's uniform standards
- Participate in Setting products development & new products plans in coordination with the Quality Assurance Department –H.O. to maintain the progress in the business.
- Advising customers on menu and orient them as per their choice.
- Develop effective relationship with supporting departments (training, Maintenance, etc.)
- Work with the Area manager to determine the proper nationality mix for management and team members.
- Ensures that the customer mania mindset is embedded in his restaurant and sets the example for his team. Responsible for Employee Training, orientation and motivating.
- Assist Operation Manger for menu item development and new marketing initiatives, stimulate growth in sales
- Responsible for customer service –waiting time to be as per standard in all area
- Team Excellence
- Working on the outcomes of the VOT by coordination with his/her supervisor, analyse, determine corrective action plan, share with the restaurant team and get their input. Follow up with the team the implementation process.
- Create a climate for team members to encourage new ideas.
- Conducts performance appraisals, takes discipline action, motivates and trains
- Has authority to hire and fire (or participate in those decisions)
- Champions recognition and motivation efforts
- Provide Coaching & Feedback for his team.
- Organizing and supervising the shifts of kitchen concerning, grooming, hygiene and quality of product serve to the guest.
- Audit all the kitchen work material on daily basis.
- Responsible for all item product validity & expiry date
- Control all channel of garbage, wastage disposal as per municipality standard.
- Maintaining high standards of quality control, hygiene, and health and safety in all area.
- Checking stock levels and ordering supplies.
- Helping in any area of the restaurant when circumstances dictate
- Legal Responsibility
- Maintain outlet legal document such us trade license, Civil defense certificate , outlet brand board .
- File all employee legal document such us Visa, Labor Card , Employee ID, Municipality Card , Health Card insurance.
- Responsible for all kind of fine issued from the government against the company .
What Are We Looking For?
- Minimum high school academic.
- Minimum 5 years’ experience in a similar position
- Ability to be integrated in new work environment
- Good knowledge of the market.
- Knowledge and skills in F&B Retail . .
- Has Guest portfolio & business relation
- High interpersonal skills, and communication skills
- Hard worker, team work player , flexible work under pressure.
- Highly Self-motivated with the ability to motivate others as well .