Restaurant Manager - Evening Shift

Restaurant Manager – Mirbeau Inn & Spa Plymouth

About Us

For nearly 20 years, The Mirbeau Companies have successfully developed and managed European-inspired boutique hotels, spas, and resorts. Family-owned and operated, Mirbeau Inn and Spa is a nationally renowned destination resort brand.

Job Summary

Ensure the effective operation of all Food and Beverage outlets with a focus on achieving the highest level of guest satisfaction and maximum profitability for the Resort.

Responsibilities

• Oversee and direct the FOH service team to meet and exceed all guest needs.
• Supervise the daily operations of the Bistro, Aqua Terrace, Garden Bar, and In-Room Dining.
• Ensure prompt and efficient F&B service by servers, bartenders, dining assistants, and hosts.
• Ensure all human resource policies and practices are applied consistently while adhering to all federal, state, and local laws.
• Adjust staffing levels as business volume warrants. Make scheduling adjustments and changes as needed.
• Maintain and review the reservations in the restaurant, including the flow of guests.
• Be knowledgeable of current packages including Spa and Room packages.
• Attend staff meetings, events, and other functions required by Management, including Banquet Event Order review meetings if warranted.
• Constantly monitor staff appearance, attitude, and degree of professionalism to ensure their strict adherence to the Mirbeau Inn & Spa standards of quality service.
• Promote good public relations and handle complaints and concerns of guests.
• Recognize and address potential intoxicated, disruptive, or undesirable guests.
• Properly handle and report all guest accidents and/or employees and respond properly to any hotel emergency or safety situation.
• Utilize the computer system in ringing up sales, printing checks, closing checks, and completing closing tasks.
• Organize and keep service areas clean; oversee side work checklists.
• Participate in inventory tasks and organize FOH areas as needed.
• Oversee and handle tip-outs, payroll, time punches, and other HR-related tasks for FOH staff.
• Assist in implementation of structured training programs and frequent meetings with all FOH staff.

Qualifications, Skills & Educational Requirements

An Associates degree is required in the restaurant and food service industry. At least 3 years prior experience as a Restaurant Manager of a high volume and fine dining property. Experience in all aspects of Food & Beverage industry. The ability to work evenings, weekends and holidays is also required.

Employee Perks & Company Incentives

• 401K with a company match
• Medical, Dental, Vision and Life Insurance Plans
• Career advancement potential within company
• Paid time off for full time and part time employees, along with holiday pay
• Employee Assistance and Anniversary programs
• Discounted rates for services within Spa and Resorts
• Work performance incentives