SaaS System Administrator

Working with our business partners to create, improve and sustain industry and infrastructure.  Orbital Engineering has been driven by this core purpose for more than 50 years - energizing Orbital team members and helping our clients solve challenging and complex problems with innovative engineering, inspection, and construction solutions.  Orbital team members are guided by the fundamental beliefs of building trusted relationships, personal accountability, innovation, and excellence in everything we do.  Orbital is looking for others to join our team to continue activating our purpose and embrace our values.

Orbital Engineering, Inc is seeking a skilled and proactive SaaS System Administrator to join our dynamic IT team. This is a fully remote position. The successful candidate will be responsible for configuring, maintaining, optimizing, and integrating key SaaS applications, with a primary focus on Microsoft Teams, Atlassian systems (including Jira), Egnyte, and Workato. The role requires expertise in cloud-based administration, collaboration platforms, file-sharing solutions, and workflow automation, and Microsoft 365.

Essential Duties and Responsibilities:

 Position duties include, but are not limited to, the following:

• Atlassian Systems (Jira) Administration




• Administer Jira instances, including user management, project configurations, and workflows.


• Implement and maintain Jira integrations with other tools and services.


• Perform routine maintenance tasks and ensure system performance.




• Microsoft Teams Administration:




• Configure and manage user accounts, channels, and access permissions in Microsoft Teams.


• Optimize Teams settings for collaboration efficiency and user experience.


• Troubleshoot and resolve Teams-related issues promptly.




• Egnyte File System Administration




• Configure and maintain Egnyte system, ensuring seamless access and collaboration.


• Implement and optimize Egnyte security settings and access controls.




• Workato Integration and Automation




• Design, implement, and manage integrations using Workato, ensuring seamless connectivity between different SaaS applications.


• Create and maintain automated workflows to streamline business processes and enhance productivity.


• Troubleshoot and resolve integration issues promptly.




• Microsoft 365 Administration




• Administer Microsoft 365 applications, including Exchange Online, SharePoint, and OneDrive.


• Configure user accounts, security settings, and access controls within the Microsoft 365 environment.


• Monitor and manage Microsoft 365 services and troubleshoot issues as they arise.




• SaaS Optimization




• Continuously evaluate and implement best practices for optimizing the performance of Microsoft Teams, Atlassian systems, Egnyte, and Workato.


• Collaborate with cross-functional teams to integrate SaaS applications efficiently.




• Security and Compliance




• Implement and enforce security measures to safeguard SaaS applications, including Workato.


• Stay informed about security updates and compliance requirements, ensuring adherence.




• Documentation and Training




• Maintain comprehensive documentation for configurations, procedures, and troubleshooting guides.


• Provide training and support to end-users, ensuring effective utilization of SaaS applications.




• Help Desk Support




• Act as an additional resource to the help desk team, providing expertise and support as needed.


• Collaborate with the help desk to address escalated issues and contribute to a timely resolution.




• Collaboration and Communication




• Work closely with IT teams, vendors, and stakeholders to address issues, plan upgrades, and implement improvements.


• Communicate effectively about system changes and updates.

Requirements:

• Proven experience as a SaaS System Administrator with expertise in Atlassian systems (Jira), Microsoft Teams, Egnyte, Microsoft 365, and Workato.


• Strong understanding of cloud-based administration, SaaS best practices, and system integration.


• Familiarity with security protocols, compliance requirements, and data protection measures.


• Experience in designing and implementing SaaS integrations, particularly with Workato.


• Excellent problem-solving and troubleshooting skills.


• Effective communication and collaboration skills.

Relevant certifications (e.g., Microsoft Certified: Teams Administrator, Atlassian Certified Professional) are a plus.

PHYSICAL REQUIREMENTS

• While performing the duties of this role, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  


• Specific vision abilities required by this job include color vision, depth perception, and ability to adjust focus. 

A commitment to excellence and hard work will be rewarded with a competitive salary, and an excellent benefits package including medical, dental, vision, prescription drug, 401(k), and supplemental insurance.

Orbital Engineering, Inc. is an Equal Opportunity Employer, EEO/AA/M-F-V-D.  Orbital Engineering, Inc. seeks diversity among its employees. Reasonable accommodations may be made to enable individuals to perform the essential job functions.