Senior Customer Service Administrator
Luxfer MEL Technologies
Full-time
On-site
Flemington, New Jersey, United States
Benefits:
- Medical, Dental and Vision coverage, eligible 1st of the month following hire
- Vacation, sick and personal time off
- 401k Plan with generous company match
- Disability and Life insurance
- Tuition Reimbursement
- Career advancement opportunities
- Disability and Life Insurance
Be part of our team as a Senior Customer Service Administrator at Luxfer MEL Technologies- Flemington, NJ
As an innovative technology driven business, Luxfer MEL Technologies a global leader in the development, manufacture and supply of Magnesium and Zirconium based products. With our Luxfer core values of Customer First, Integrity, Accountability, Innovation, Personal Development and Teamwork, we create a drive and passion to achieve the highest of standards.
What’s great about working in this role:
As a Senior Customer Service Administrator, you’ll play a primary role in collaborating across departments to ensure the efficient management of our customer orders. Demonstrating natural leadership, your strong organizational skills and ability to effectively communicate and co-ordinate the team will be pivotal to our overall success. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.
Responsibilities:
Luxfer MEL Technologies is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Women, minorities and veterans are encouraged to apply. As an innovative technology driven business, Luxfer MEL Technologies a global leader in the development, manufacture and supply of Magnesium and Zirconium based products. With our Luxfer core values of Customer First, Integrity, Accountability, Innovation, Personal Development and Teamwork, we create a drive and passion to achieve the highest of standards.
What’s great about working in this role:
As a Senior Customer Service Administrator, you’ll play a primary role in collaborating across departments to ensure the efficient management of our customer orders. Demonstrating natural leadership, your strong organizational skills and ability to effectively communicate and co-ordinate the team will be pivotal to our overall success. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.
Responsibilities:
- Ensure adherence and completion of regular weekly and daily activities.
- Management and coordination of the Customer Service Team activities.
- Primary administrator for selected Key Accounts
- Performance of twice-yearly Performance Reviews for the Customer Service Team.
- Monitor performance of the Customer Service Team Scorecard.
- Order Processing, including Purchase Order review and order tracking
- Quotation processing in support of the Sales Team
- Collaborate with other departments to ensure smooth operations and customer satisfaction
- Provide timely communications with customers to provide availability, shipping, and order status.
- Maintain and update customer data as required.
- Associate Degree in Business or 3+ years’ experience in a similar role.
- Strong organizational and time management skills
- Excellent attention to detail
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to learn and navigate new software systems quickly
- Effective communication skills, both written and verbal
- Ability to work independently and as part of a team
This position requires access to our export-controlled commodities, technical data, technology, and services. These items are restricted under the International Traffic in Arms Regulations (ITAR) to U.S. Citizens, Lawful Permanent Residents of the U.S., and properly licensed foreign persons. To conform to U.S. Government export regulations, applicant must be a i) a U.S. citizen or national, ii) U.S. lawful permanent resident (aka green card holder), iii) refugee under 8 U.S.C. §1157, or iv) asylee under 8 U.S.C. § 1158, or be a properly licensed foreign person. Therefore, employment is contingent on compliance with ITAR regulations and successfully obtaining and maintaining the necessary export authorization license from the U.S. Department of Commerce Bureau of Industry and Security (BIS) or U.S. Department of State Directorate of Defense Trade Controls (DDTC). Candidates must be authorized to work in the US.
We are committed to a safe, drug-free work environment and pre-employment drug screening and background checks are required.