Senior UX Designer

Overview

We are seeking a Senior UX Designer to join our team and play a pivotal role in crafting exceptional user experiences that have an impact on engagement, retention, and conversion. This position involves close collaboration with developers, product owners, and clients, requiring both a deep understanding of design principles and the ability to lead projects from concept to delivery. This role is based out of our Minneapolis office, which is currently hybrid.

You create great. → Great products. Great experiences. 

Accountable for

• Project Communication  
• Done Means Done For Everyone  
• Billing
• Estimation  
• Client Facing Interactions 

Project Communication

Senior designers work closely with developers to ensure design feasibility and seamless implementation. They ensure alignment with technical constraints and product goals. They see themselves as key stakeholders and help ensure project success by supporting team collaboration through clear and effective communication channels. 

Example Behaviors

• Provide updates proactively and seek feedback often to ensure alignment and address issues early.
• Demonstrate completed work to QA with necessary context and instructions for validation.
• Proactively communicate when issues arise and resolve them quickly to maintain project momentum.
• Actively engage in stand-ups and ensure all project members are completing tasks at a high level.

Done Means Done For Everyone 

Every contributor is responsible for ensuring their tasks and features are completed to a high standard and are genuinely ready for the next phase.  Our senior designers have a strong understanding of what they need to deliver that aligns with product goals, user needs, and industry best practices. They are able to demonstrate a strong grasp of information architecture and ensure an intuitive and engaging user experience by applying user-centered design principles from start to finish. They complete their work within assigned hours and timeframe and work closely with QA analysts, providing them with necessary resources for validation, and adhere to standards for documentation and implementation.

Example Behaviors:

• Demonstrates the ability to complete project tasks within the agreed timeframe, ensuring that work aligns with project goals and resource constraints.
• Conducts thorough user research to gather valuable insights and identify user needs. 
• Rigorously follows Acceptance Criteria (AC) and the Definition of Done (DoD) to ensure that tasks marked as "done" are genuinely complete and meet all requirements.
• Actively engages in usability testing, leveraging real user feedback to refine and optimize the user experience.

Billing

All contributors understand how they impact the success and health of a project through accurate time tracking and hours usage. They stay in alignment with project goals, hours, and time frame and are able to manage project billing accurately and efficiently. Senior designers pay close attention to project financials and are acutely aware of when a project is ‘off track’. They define the success of a project by its ability to stay within budget.

Example Behaviors:

• Track project progress and hours diligently to ensure billing aligns with project goals and resources.
• Update Harvest daily with accurate entries and clear notes by the end of each day, reflecting the actual time spent on tasks.
• Ensure time entered matches scheduled resourcing.
• Verify that billed hours match scheduled resourcing to maintain billing accuracy.

Estimation

Provide accurate and detailed estimates for project tasks and features to ensure alignment with business goals, timelines, and budgets. Utilize available tools and techniques to optimize resource usage and maintain up-to-date estimates throughout the project lifecycle.

Our contributors are able to provide accurate and detailed estimates for project tasks and features to ensure alignment with business goals, timelines, and budgets. They utilize available tools and techniques to optimize resource usage and maintain up-to-date estimates throughout the project lifecycle. 

Example Behaviors:

• Develop and communicate detailed estimates for project tasks that align with business objectives and constraints.
• Submit initial estimates promptly and update them regularly to reflect any changes in project scope or requirements.

Client Facing Interaction

Our team members build trust and foster confidence with their clients by maintaining clear and effective communication, ensuring their expectations are met regarding project timelines, goals, and overall progress. They see their relationship with their clients as a true partnership, adding value to their interactions with clear and concise communication. Our senior designer works closely with other division leaders to facilitate product vision workshops with our clients as part of our service offering.

Example Behaviors:

• Communicate project timelines, goals, and updates clearly and regularly to Product Owner and/or clients, keeping them informed. 
• Collaborate with stakeholders to ensure that testing phases meet client expectations and align with project requirements.
• Conduct client meetings with a focus on clarity, demonstrating progress, and providing concise, valuable communications.

Key Behaviors 

• Extreme Owner: You take extreme ownership of your projects and contributions. You lead by example when it comes to active participation and collaboration and you help pave the way when it comes to development quality and standards. You are a subject matter expert and not only take pride in delivering work that meets AC and Definition of Done, but in helping the other developers on your team do the same as well.
• Effective Communicator: You keep your team and clients informed through clear and concise communication. Whether it's updating Jira, providing end-of-day updates, or leading client meetings, you articulate your work and ideas effectively, ensuring everyone is aligned and any roadblocks are addressed promptly.
• Proactive Problem-Solver: You anticipate challenges before they arise and take steps to mitigate risks. When issues do occur, you communicate them quickly and propose solutions to keep the project on track.
• Client-Focused Professional: You excel at understanding client needs and translating them into actionable tasks. In client-facing situations, you are confident and clear, whether leading meetings or sending written communications, ensuring the client feels informed and valued.
• Adaptable and Resilient: You thrive in dynamic environments where flexibility is key. You quickly adapt to changes in project scope or priorities and maintain your composure in challenging situations, ensuring that your work remains of the highest standard.

Technical Qualifications

• Proficiency in designing UX on projects from start to launch, including design quality assurance
• Proficiency in modern design tools like Figma and Adobe CC
• Experience creating development-ready user interfaces
• Experience in the creation and scalability of design systems and libraries 
• Solid understanding of front-end development processes and technologies (e.g., HTML, CSS, JavaScript).
• Experience with Webflow
• Excellent communication and presentation skills, with a client-facing demeanor.
• Experience conducting user research and usability testing.
• Strong problem-solving skills and the ability to manage multiple projects simultaneously.

Personal Utilization 

• You are held accountable to a 90% personal utilization target