Senior UX Designer, Digital Acceleration
Amazon
Full-time
On-site
Vancouver, British Columbia, Canada
Join us in building the largest subscription service on the planet! Digital Acceleration is Amazon’s e-commerce engine driving our Digital products, including Kindle, Music, Video, and Prime. We’re seeking a Senior UX Designer to elevate the user experience across the entire e-commerce lifecycle—from discovery to royalties—delighting both our internal clients and Amazon customers. If you're passionate about leading UX and shaping how millions engage with digital products, this is your opportunity to make a global impact.
We are looking for a visionary leader with both creative and technical expertise to deliver customer-obsessed UX that measurably enhances our client experience. In this role, you will have the opportunity to lead and shape how we simplify and streamline client interactions. You will define and propose new design patterns, interaction models, and features that delight across various customer personas.
In this role, you will work backwards from a client experience north star, collaborating closely with product and development teams to innovate, implement, and iteratively explore concepts. Your ability to think conceptually, break down work into immediate and long-term phases, and influence across broad stakeholder groups will be key to your success. You will synthesize both qualitative and quantitative inputs to propose and help deliver innovative features.
This role demands strong presentation skills (both written and oral), an ability to dive deep into technical details, a data-driven mindset, sound business judgment, a deep curiosity about how things work, and a passion for improving customer experiences.
Key job responsibilities
- Define and propose new design patterns, interaction models, and features that simplify and expedite client interactions.
- Lead the vision for a customer-centric UX, working closely with product and development teams to implement innovative concepts.
- Synthesize qualitative and quantitative inputs to support decision-making and delivery of new features.
- Collaborate with cross-functional teams to influence and align with business objectives.
- Present and articulate complex ideas clearly and effectively to various stakeholders.
- Manage multiple projects, prioritizing based on business impact and customer outcomes.
About the team
Amazon Digital Acceleration powers ordering, subscriptions, and device management for Prime, Amazon Video, Music, Audible, Alexa, and Kindle, amongst other digital businesses. We process billions of digital purchases every year and enable our digital businesses to grow their businesses worldwide. We are on a mission to be earth's best provider of one-time and recurring digital commerce, delivering a seamless and enjoyable post-purchase customer experience.
- 8+ years of design experience
- Have an available online portfolio
- Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax
- Knowledge of design tools such as Balsamiq, Omnigraffle, Photoshop, Illustrator, Visio, and Dreamweaver
- Experience applying scrum to visual or UX design processes
- Experience with UX design of complex workflows
- Knowledge of usability principles and techniques
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.
The base salary for this position ranges from $90,500/year up to $151,100/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.
We are looking for a visionary leader with both creative and technical expertise to deliver customer-obsessed UX that measurably enhances our client experience. In this role, you will have the opportunity to lead and shape how we simplify and streamline client interactions. You will define and propose new design patterns, interaction models, and features that delight across various customer personas.
In this role, you will work backwards from a client experience north star, collaborating closely with product and development teams to innovate, implement, and iteratively explore concepts. Your ability to think conceptually, break down work into immediate and long-term phases, and influence across broad stakeholder groups will be key to your success. You will synthesize both qualitative and quantitative inputs to propose and help deliver innovative features.
This role demands strong presentation skills (both written and oral), an ability to dive deep into technical details, a data-driven mindset, sound business judgment, a deep curiosity about how things work, and a passion for improving customer experiences.
Key job responsibilities
- Define and propose new design patterns, interaction models, and features that simplify and expedite client interactions.
- Lead the vision for a customer-centric UX, working closely with product and development teams to implement innovative concepts.
- Synthesize qualitative and quantitative inputs to support decision-making and delivery of new features.
- Collaborate with cross-functional teams to influence and align with business objectives.
- Present and articulate complex ideas clearly and effectively to various stakeholders.
- Manage multiple projects, prioritizing based on business impact and customer outcomes.
About the team
Amazon Digital Acceleration powers ordering, subscriptions, and device management for Prime, Amazon Video, Music, Audible, Alexa, and Kindle, amongst other digital businesses. We process billions of digital purchases every year and enable our digital businesses to grow their businesses worldwide. We are on a mission to be earth's best provider of one-time and recurring digital commerce, delivering a seamless and enjoyable post-purchase customer experience.
- 8+ years of design experience
- Have an available online portfolio
- Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax
- Knowledge of design tools such as Balsamiq, Omnigraffle, Photoshop, Illustrator, Visio, and Dreamweaver
- Experience applying scrum to visual or UX design processes
- Experience with UX design of complex workflows
- Knowledge of usability principles and techniques
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.
The base salary for this position ranges from $90,500/year up to $151,100/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.