Sr. Assistant Vice President, Volunteer Experience Strategy, Duke Alumni Engagement and Development (250261)

Occupational Summary

The Senior Assistant Vice President, Volunteer Experience Strategy leads the strategic vision for an elevated and differentiated volunteer experience. This includes implementation, integration and optimization of some of the largest engagement programs and initiatives for highly engaged Duke volunteers including volunteer alumni boards and associated strategic programming. These sub-verticals include Global/Regional Engagement, Volunteer Engagement, and Multicultural Advancement. This role will require close partnership with direct reports and skip level direct reports to determine how to drive volunteer and engagement impact both within and across the sub-verticals and how to integrate learnings, best practices, processes, and reporting standards across all of Constituent Engagement.

To be successful, the Senior Assistant Vice President must possess expertise in assessing large quantities of both qualitative and quantitative data, making thoughtful and specific strategic recommendations, and delegating and directing work to ensure proper execution. They should be comfortable defining and utilizing key performance indicators, utilizing methodologies to set benchmarks, and determining how to best and consistently report results. The role also requires an individual who is a natural connector and synergistic in mindset, so they can create holistic recommendations for their remit’s sub-verticals while also clearly communicating and ensuring relevant implementation across Constituent Engagement. This also includes the ability to gain alignment and buy-in on new initiatives and initiative optimizations, without formal influence.

This individual must have superlative executive presence and be able to adapt and present both qualitative and quantitative data in a manner relevant to key constituents and the desired audience. While this will most commonly be internal presentations, it could mean presenting on behalf of the Chief Engagement Officer at an external event with key stakeholders and constituents.  

Work Performed

• Define the strategic vision for volunteer boards and the volunteer experience, leading an annual review of recent past and upcoming initiatives, partnering with leaders on metric setting and benchmarking, optimizing existing initiatives, and co-leading (with sub-vertical leaders) new initiatives and pilots. This includes documenting and defining processes and best practices, to create more efficiency and consistency across volunteer boards and associated volunteer experience.


• Lead or co-lead with Chief Engagement Officer standalone engagement research projects that cross all of Constituent Engagement and Alumni Engagement & Development. This includes working directly with internal teams, external consultants, and volunteers and includes managing relevant consulting relationships. At the close of the projects, it could mean presenting the results internally, including making actionable recommendations based on learnings and data.  


• Partner closely with key internal AED stakeholders, including direct reports, peers, and Development, to ensure existing and future initiatives are understood, integrated, and synergistic. This includes ensuring consistent tracking, reporting, and proactive recommendations to optimize or update an initiative if benchmarks are consistently missed.


• Lead, empower, delegate, and direct talent (direct reports and their teams) to achieve success.


• Proactively identify process inefficiencies and inconsistencies across Constituent Engagement and create and implement scalable solutions.


• Represent Chief Engagement Officer at key external and internal events, when necessary, including to alumni leaders within the vertical.

Management Duties

• Representative Duties - Appropriately represent Duke University as “employer” to direct reports and direct reports as “employees” to Duke University


• Programmatic Duties - Ensure alignment of given programmatic, departmental, and/or organization-wide activities with AED strategic goals, priorities, and expectations


• Financial Duties - Exercise fiduciary responsibility for given individual, programmatic, departmental, and/or organization-wide activities in accordance with Duke’s financial policies, procedures, and standards, and AED expectations


• Personnel Duties:  Supervise direct reports in accordance with Duke’s human resource policies, procedures, and standards, and AED expectations


• Personnel Duties:  Hire & Onboard new employees (and offboard separating employees) in accordance with programmatic, departmental, and organization-wide priorities, Duke’s human resource policies, procedures, and standards, and AED expectations

Perform other related duties incidental to the work described herein. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Minimum Qualifications

Education

Work requires communication, strategy, analytical, and organizational skills generally acquired through completion of a bachelor's degree program. MBA program graduates are preferred.

Experience

Work requires ten years of leadership experience to include 5 years in alumni affairs, publicrelations, program administration and analysis, marketing or related field to acquire the advanced skills necessary to direct the planning and coordination of social, education, and community service activities and event. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.