User Experience Designer III, Private Label Solutions

User Experience Designer III, Private Label Solutions (PLS)

Are you looking to be part of a world-class enterprise design team dedicated to crafting incredible user experiences? Would you like to drive impactful work that helps millions of people see and enjoy more of the world? Are you passionate about solving hard problems and creating order out of uncertainty?

At Expedia Group, our mission is to power global travel for everyone, everywhere. Within the Expedia Group, the Partner Experience Design organization (XD) is our global, cross-disciplinary team uniting user experience design, content design, and research to enable innovative, relevant, and cohesive experiences that serve the needs of all our travelers, partners, and agents.

We’re looking for a motivated User Experience Designer III to help us envision and deliver delightful customer experiences. We work on a global scale for multiple brands, across devices and platforms, in a diverse and collaborative environment.

As a User Experience Designer III on the Private Label Solution (PLS) team, you have an opportunity to think through the framing of problems with a focus on end-user needs and desires. Alongside the product team, you will identify, design, specify and implement end-to-end experiences for a wide range of products and services. Your workstream will be Template, our white label template product, an area of the business which is one of the fastest growing segments in the company. You will be a key contributor to creating delightful experiences for travelers booking on our airline, bank, hotel chain, retail and other partners sites. You will enhance the travelers’ experiences, using the Expedia platform, and create additional functionality required by our partners.

Work with product managers, business partners, engineers, marketing and customers to develop and improve Expedia Group’s Template product for our B2B2C travelers worldwide, every single day.

What You’ll Do:

• Demonstrate understanding of visual and interaction design foundations and create appropriate sketches, wireframes, flows, design comps and prototypes

• Explore design solutions and directions based on customer needs, wants, and problems

• Collaborate closely with other experience designers, content designers and researchers to deliver explorations and solutions

• Demonstrate facilitation skills and ability to coordinate with cross-functional partners

• Use our design system, components and patterns effectively and appropriately with guidance

• Create routine, informative communication material explaining decision-making rationale to team members

• Help gather and interpret diverse qualitative and quantitative inputs

• Assist with defining success metrics for solving a design problem

• Contribute to idea generation in team settings

• Collect, process and act on design feedback constructively

• Build a solid toolkit of methods for facilitating the gathering and synthesizing of diverse insights in ambiguous problem spaces

• Influence strategy for a project or product area by articulating a coherent UX vision based on clear, actionable problem/opportunity statements

• Define customer experience success metrics for a project or product area

• Explore diverse, novel perspectives and design directions by default, and evaluate concepts using appropriate methods to determine the strongest proposal to present to the wider team

• Confidently facilitate idea generation with stakeholders

• Demonstrate mastery of common visual and interaction design principles and practice, and create appropriate sketches, wireframes, flows, design comps, and prototypes with minimal guidance

• Consistently create clear and compelling materials and narratives explaining design rationale to team and stakeholders using customer, business, or competitive insights

• Seek diverse feedback on design work and anticipate feedback to address it proactively

• Apply and adapt design and research processes to fit the needs of the project

• Develop empathy and insights about customers based on data and insights from research and other customer data sources

• Clearly communicate customer-centric goals when presenting work

Who You Are:

• Bachelor’s Degree in User Experience, HCI, or related field; or Equivalent related professional experience

• At least five years related professional experience

• Strong appreciation for human-centered design and outstanding customer experiences, and a proven track record of collaboration with creative partners

• History of developing cohesive, compelling strategic visions for experience, product, and service challenges

The total cash range for this position in Austin is $137,500 to $192,500. Employees in this role have the potential to increase their pay up to $220,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Seattle is $137,500 to $192,500. Employees in this role have the potential to increase their pay up to $220,000, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Chicago is $125,500.00 to $176,000.00. Employees in this role have the potential to increase their pay up to $201,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience.  Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits. 

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.