Volunteer Program Manager

Location:

Geisinger Medical Center (GMC)

Shift:

Days (United States of America)

Scheduled Weekly Hours:

40

Worker Type:

Regular

Exemption Status:

Yes

Job Summary:

Serves as an integral part of the Volunteer Services team and supports strategies from recruitment, onboarding, orientation, placement, training, program development and implementation at all campuses in assigned region. The program manager plays a hands-on role in achieving department objectives related to participant satisfaction, program quality/impact and retention goals. S/he coordinates daily operations including team leadership, vision and general supervision of department staff and volunteers while maintaining strong internal and external relationships. The coordinator has diverse yet substantive job responsibilities that reflect the goal of providing seamless support to the guests, patients, and staff of Geisinger.

Job Duties:

• Oversees daily operations of the Volunteer Services Department in the assigned region.
• Develops, implements and manages department initiatives and programs.
• Supervises staff and interns.
• Serves as the subject matter expert on volunteer and youth shadowing programs with department staff, program participants and external partners.
• Creates, implements and oversees a well-coordinated, synchronized recruitment, onboarding, orientation and training process for program participants that ensures compliance with all regulations and Geisinger policies.
• Responsible for total management of staff and program participants in assigned region to include scheduling, supervision, training, education, evaluation and recognition, ensuring a high level of performance.
• In collaboration with Geisinger Marketing and Communications, develops promotional materials for use in presentations to internal and external groups. 
• Develops a network of internal and external partnerships including hospital department staff, community organizations, businesses, schools, universities, etc. to support program sustainability and growth.
• Oversee and implement volunteer and youth shadowing recruitment strategies to align with programmatic needs, attends recruitment events, utilizes industry best practices and Workday software to manage the process. 
• Performs and maintains accurate data collection.
• Prepares and provides department, system and regulatory reports on department metrics and program statistics on a regular basis. Organizes and implements departmental events and activities. Identifies program threats/risks and recommends effective solutions.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details:

• Volunteer Management experience preferred

Education:

Bachelor's Degree- (Required)

Experience:

Minimum of 3 years-Managing people, processes, or projects (Required)

Certification(s) and License(s):

Skills:

Builds Relationships, Clinical Skills, Community Partnerships, Interpersonal Communication, Manages Conflict And Crisis, Microsoft Office, Multidisciplinary Collaboration, Nonprofit Management, Nonprofit Organizations, Program Administration, Team Collaboration, Time Management, Volunteer Coordination, Volunteer Development, Volunteer Engagement, Volunteer Leadership, Volunteer Management, Volunteer Recruiting, Volunteer Training, Youth Services

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family. 

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all.  We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.