Order Fulfillment Float Full-time Job1 year ago - Admin / Office - Vancouver - 197 views
Are you a highly driven individual who strives to produce quality results? Do you work well in a deadline-driven, cross-functional team?
Zaber Technologies is looking for an Order Fulfillment Float who will be responsible for floating up and down the order fulfillment chain (order entry, testing, picking, packing, and shipping) to help where needed and to recommend and implement end-to-end process improvement and automation changes.
As one of our team members, you will have a keen business sense and always keep the best interests of our customers in mind. You will be working on a wide range of customer-facing cases, so you will be a self-motivated individual who effectively prioritizes urgent and important daily tasks and exercises good judgment. You might even crack the occasional joke while exuding the aforementioned qualities.
Our company’s focus is on designing and manufacturing the world's easiest-to-use positioning equipment and making sure that every customer who deals with us recognizes that we legitimately care about serving them. Our customers include many of the top technology companies, research labs, and universities around the world. See what Zaber employees are writing on Glassdoor: http://tinyurl.com/zaber-at-glassdoor
We encourage you to apply for this position if you want a stable career working alongside some of the top order fulfillment specialists, applications engineers, product designers, and production technicians in the motion control market, where you will be constantly exposed to new technology and given the opportunity to learn a wide variety of marketing, sales, and customer service techniques.
Comfortable with a lot of communication within the team and inter-departmentally; giving/receiving updates and feedback consistently
Positive attitude towards delegation, peer reviews, and one-on-one meetings
Excellent team player who will lead when required and always works in the best interests of the team
Calm, cheerful attitude, good sense of humour, and eagerness to learn and explore new ways of accomplishing traditional tasks
Ability to take initiative, multitask, and remember details, even when tasks are routine and/or regularly interrupted
Sense of enjoyment when creating, following, and/or improving detailed written instructions
Effective verbal and written communication with customers and employees
Experience in a Sales / Shipping / Customer Service role; more than one continuous year working in an office environment
Ability to manage multiple technologies (and computer screens) at a given time; inbound phone calls, multiple e-mail inboxes, our in-house ERP and CRM, shipping software, etc.
University degree or diploma, preferably with a technical or business focus
Your main responsibility will be to collaborate on a daily basis with Sales and Production team members to discover and resolve potential order and delivery issues before they happen, all the while considering process and automation-related improvements.
Processing Orders: receive, sanity check, enter, and confirm purchase orders, including preparing quotes, setting up credit terms, following up on outstanding payments
Outgoing Product Testing: testing of finished products; upgrades to the testing apparatus
Picking: Receive and check incoming pick tickets, proactively ensure availability of products and accessories, deliver complete orders to the packer with all necessary parts/accessories included
Packing Outgoing Shipments: Prepare and pack customer orders; build crates or custom packaging as needed; assist in developing and improving packaging; assist in maintaining the shipping/receiving area to ensure a clean and safe work environment
Shipping: working with customers, carriers, automated shipping systems, and customs to have orders shipped globally