Systems Analyst, Infrastructure & Cloud Services Full-time Job

1 year ago Software / QA / DBA Toronto   134 views
Job Details

Rogers Communications has an exciting opportunity if you are passionate about building and managing the systems powering industry leading products. Be a part of a dynamic team responsible for driving forward our portfolio of brands such as SportsNet, Toronto Blue Jays, CityTV, CHFI, MacLean’s, Fido, Today’s Shopping Choice and many other Rogers Media TV & Radio properties. We have an opening for a Systems Analyst to work in Infrastructure & Cloud Services team that’s responsible for managing the lifecycle of this diverse infrastructure across various data centers, including our Public and Private Cloud platforms.

The successful candidate will be a subject matter expert in several technical domains with a high proficiency in standard, converged & cloud computing platforms, storage deployment & operations, enterprise operating systems (Linux and Windows) with releavant overlapping experience in Network, Security & Database administration; among other related technical and organizational skills. This position will be based out of Toronto and will report to the Sr. Manager, Infrastructure Services in Rogers Information Technology organization.

Detailed Responsibilities:

ü Evaluate, deploy and manage various industry leading Compute and Storage systems on virtual, converged and cloud infrastructure platforms.

ü Plan capacity, deploy & operationalize the infrastructure for service continuity, growth and new project initiatives.

ü Build and operate IaaS & PaaS systems in Public and Private Cloud services (Oracle Cloud, Microsoft Azure, AWS and/or OpenStack)

ü Maintain systems integrity & security, mitigate risk and optimize system performance.

ü Translate business requirements into technical requirements, coordinate tasks and submit regular status updates to all clients.

ü Develop & maintain documentation of system inventory, designs, operating procedures and escalation matrix.

ü Identify, prioritize, resolve, document and communicate both technical and operational issues. Estimate resolution times.

ü Follow Incident, Problem, Change and Request management processes using Service Management tools in ITIL framework.

ü Create root-cause-analysis and implement recommendations.

ü Setup & maintain Monitoring & Alerting of system performance and report the SLA & KPI metrics to target audience.

ü Participate in a team-wide On-Call rotation to attend system & service outages; may require working on extended hours and/or weekends with smartphone or a Pager.

Qualifications, experience, skills & certifications:

ü Bachelor’s degree in Computer Science or equivalent academic and/or work experience in related field.

ü Five or more years of hands-on experience in Server & Storage infrastructure deployment & operations in medium-to-large scale environments, including enterprise public cloud platforms such as Oracle Cloud, AWS and/or Microsoft Azure.

ü Seven or more years of hands-on experience with Red Hat Enterprise Linux (RHEL 5.x or higher), CentOS, Oracle Linux is required. Relevant Red Hat Certifications (RHCE, RHCSA, etc.) are a plus.

ü Three of more years of experience in supporting Oracle database and Oracle WebLogic is required.

ü Three or more years of functional experience of supporting Microsoft Enterprise systems (Windows Server 2012 or higher, SQL Server 2008 or higher, IIS) is preferred.

ü Three or more years of hands-on experience in Server Virtualization & Cloud Computing using VMWare ESXi & Management tools (v 5.5 or greater). Multiple Hypervisor experience is a plus.

ü Five or more years of hands-on experience in various enterprise Storage systems and technologies over variety of protocols (SAN, NAS, NFS, CIFS, etc.). Hands-on experience with various OEM Storage technologies (HP, EMC, Dell and NetApp) is preferred. Must be comfortable in configuring, deploying and managing SAN switches. Certifications a plus.

ü Experience with various small-to-medium business grade Cisco/Juniper networking devices (Switches, Routers, Load-balancers & Firewalls) is a value add.

ü Must be fluent in current version of Microsoft Office tools for efficient business communication and Visio & Project for technical diagrams and project planning.

ü Self-directive ability to multitask and manage deliverables over shifting & competing priorities.

ü Highly motivated individual to quickly learn organizational dynamics and excel in service delivery aspects.

ü Excellent oral, written and interpersonal skills.

Company Description
Rogers Communications Inc. is a Canadian communications and media company. It operates particularly in the field of wireless communications, cable television, telephone, and Internet connectivity with significant additional telecommunications and mass media assets.