Administrator, S&C

ASME helps the global engineering community develop solutions to real-world challenges. Founded in 1880 as The American Society of Mechanical Engineers, ASME is a nonprofit professional organization that enables collaboration, knowledge sharing, and skill development across all engineering disciplines, while promoting the vital role of the engineer in society. ASME codes and standards, publications, conferences, continuing education, and professional development programs provide a foundation for advancing technical knowledge and a safer world. From college students and early-career engineers to project managers, corporate executives, researchers, and academic leaders, ASME's members are as diverse as the engineering community itself.

We are seeking a highly organized and detail-oriented Administrator to join our Standards & Certification team. This role will provide day-to-day administrative support to our internal staff and customers, focusing on the certification and accreditation process. Under the direct supervision of the Manager of Administration, you will play a key role in ensuring timely and accurate processing of customer requests, managing communication, and maintaining system reports. If you are proactive, have strong communication skills, and enjoy working in a fast-paced environment, this is an excellent opportunity to contribute to our team.

Responsibilities include:

Customer Support & Communication: 

• Respond to and manage all incoming calls, voicemails, and emails related to certification and accreditation requests.
• Assist customers by addressing inquiries and providing clear, professional resolutions.
• Maintain an organized electronic filing system for all incoming and outgoing correspondence.

  System & Report Management:

• Generate daily system reports and manage the task assignment process to ensure timely processing of customer requests.
• Perform daily maintenance on customer accounts to ensure they remain up to date.
• Report system issues to IT/helpdesk and business analysts as needed.

  Certification & Application Processing:

• Review and verify applications for new companies and renewals, ensuring compliance with ASME requirements.
• Process new company certifications and renewal applications, using generated system reports.

  Account Maintenance & Change Requests: 

• Manage change requests by engaging with relevant parties (Certified companies, Authorized Inspection Agencies of record, jurisdiction, internal staff) to maintain certification status and avoid production delays.

  Reporting & Collaboration:

• Track and report on the status of assigned tasks in the task matrix.
• Provide regular updates on progress and pending tasks during one-on-one meetings with the Manager, Administration.

The ideal candidate must have a minimum of three years of administrative, communications, and database entry experience in a similar role.  Candidate must possess:

• Ability to prioritize tasks, troubleshoot issues, and follow instructions to maintain smooth operations for customer accounts.
• Strong written and verbal communication skills.
• Familiarity with basic data entry software and tools.
• Strong attention to detail and follow-up skills.
• Ability to work independently with minimal supervision and initiative to solve problems.
• Technical communication skills are a plus.

In addition, candidates must be proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Adobe Acrobat and Zoom for video conferences and internal instant messaging.  Experience with basic data entry and customer relationship management software.

This role is eligible for remote work arrangement. 

ASME is proud to be an Equal Opportunity Employer.   At ASME, we nurture an inclusive environment, and we encourage, support and celebrate diversity in the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex (including pregnancy), national origin, age, gender identity & expression, sexual orientation, genetic information, citizenship status, disability, or protected veteran, military status, or any other basis protected by law. 

Our Equal Employment Opportunity policy pertains to every aspect of an individual’s relationship with the organization, including but not limited to recruitment, hiring, compensation, benefits, training and development, promotion, programs, and all other terms and conditions of employment.

Annual base salary may vary based on geographic location. The New York City metro and Washington DC salary range for this position is estimated to be between $51,000 – 55,000 per year. 

Only those candidates selected for further consideration will be contacted.