Application Systems Analyst -Core Systems Support

Polish & Slavic Federal Credit Union is committed to supporting our employees’ overall wellbeing by providing valuable benefits. The credit union proudly offers a competitive benefits package, that includes: Medical, Vision and Dental Insurance, Retirement Plans, Life Insurance Plans, Tuition Reimbursement and Pet Insurance, among other benefits. We also have a generous Paid Time Off policy including Vacation, Personal and Sick Time, as well as, a Birthday Day off. 

Core Responsibilities:

1. Daily procedures and user’s support
2. Supports and/or installs software applications/operating systems;
3. Works either independently or as a project team member to define system requirements from business requirements;
4. Develops project plans for technical tasks, work effort and resource requirements to complete project initiatives;
5. Assigns work to other Analysts or acts as a consultant on projects providing technical guidance as needed;
6. Responds to end-user calls for troubleshooting, problem solving and guidance;
7. Develops ad hoc reports against the Credit Union’s data for the user community as needed;
8. Works with vendors/software subcontractors in managing changes, problems and/or issues with new or existing software until completion;
9. Ensures that appropriate documentation and procedures are in place for each production system developed or enhanced;
10. Provides superior customer service to all Credit Union employees;
11. Any other duties or responsibilities, as required or assigned.

Requirements:

• Two to four years of related experience;
• Experience with Low-Code/No-Code, Microsoft Power Platform and Power Automate
• High proficiency in applications used by the Credit Union and supported by the Information System Department, such as (but not limited to) JHA EASE, FICS, ITC, and SMA
• High knowledge of Microsoft Windows, Microsoft Office 365 Suite, MS Project;
• High knowledge of banking or Credit Union policies and procedures; 
• Experience with OPCON or any other job automation scheduler;
• Must possess strong communication and interpersonal skills;
• Ability to work efficiently and quickly on multiple priorities with software applications;
• Ability to work collaboratively within a team environment of cross-functional and cross-vendor teams;

AN EQUAL OPPORTUNITY EMPLOYER