Business Systems Analyst

Join the nation’s leader in second-look finance servicing as our Business Systems Analyst!

The impact you’ll have at Concora Credit:

You’ll function as a primary point of contact between the System of Record and internal lines of business within Concora Credit. The ideal candidate will understand our client’s needs and translate those into structured requirements to enable technical story creation that feeds delivery teams operating in hybrid implementation models (ie: agile Scrum and Kanban) .  

You’ll work with cross-functional teams consisting of vendors, business, and operations representatives. You’ll collaborate with a wide variety of technical and business stakeholders to deliver high-quality technical process descriptions, non-functional requirements, testing, and analytics. Clear and thorough solutions analysis and documentation are key aspects of the role.

You must meet work deadlines, have regular attendance, good oral and written communication skills, good interpersonal skills, ability to work with a team comprised of business and technical team members, and an ability to multi-task.

We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members. Concora Credit is guided by a single purpose: to help non-prime customers do more with credit. Today, we have helped millions of customers access credit. Our industry leadership, resilience, and willingness to adapt ensure we can help our partners responsibly say yes to millions more. As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation, strive to make an impact, and want to Do More! We’re an established company with over 20 years of experience, but now we’re taking things to the next level. We're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.

As our Business Systems Analyst, you will:

• Develop and/or maintain records of technical and non-technical business processes, understand these processes and how they relate to our Private Label and General-Purpose Credit Card lines of business.
• Document living technical designs and process maps at the solution and platform levels. Collect and analyze data to enable decision-making and process improvement for specialty areas.
• Cull moderately complex data and extrapolate trends and patterns.
• Derive conclusions and summarize actionable insight for specialty areas.
• Collaborate with internal/external customers to validate conclusions/hypotheses.
• Proactively seek opportunities to deliver business value.
• Drive value from existing applications through data availability, business process improvements, and other means.
• Leverage knowledge of the business, systems, and architectural standards to support deliverables.
• Assist in troubleshooting technical development and production issues.
• Write and maintain use cases/test cases for a given solution, executing these test cases, and documenting the outcomes.
• Other duties as assigned.

These duties must be performed with or without reasonable accommodation.

We know experience comes in many forms and that many skills are transferable. If your experience is close to what we're looking for, consider applying. Diversity has made us the entrepreneurial and innovative company that we are today.

Requirements:

• 5+ years of professional experience as a technology systems analyst, in a retail or General-Purpose credit environment.
• Experience within the Optis platform, PCF, Rules, DecisionQuest and other Fiserv applications is a plus, including experience with other credit servicing systems of record.
• Experience in data analysis through SQL. PowerBI experience is a plus.
• Strong interpersonal and communication skills (both oral and written) with a customer service orientation; ability to discuss technical topics with a non-technical audience.
• Experience procuring, integrating, and supporting vendor-provided solutions.
• Experience supporting corporate applications (Operations/Back Office, Customer Support, HR, Finance, Legal) and operations highly desirable.
• Experience with technical work process improvements and methodologies is preferred.
• Bachelor’s degree in computer science, Engineering, or a related field is preferred.

What’s In It For You:

• Medical, Dental and Vision insurance for you and your family
• Relax and recharge with Paid Time Off (PTO)
• 6 company-observed paid holidays, plus 3 paid floating holidays
• 401k (after 90 days) plus employer match up to 4%
• Pet Insurance for your furry family members
• Wellness perks including onsite fitness equipment at both locations, EAP, and access to the Headspace App
• We invest in your future through Tuition Reimbursement
• Save on taxes with Flexible Spending Accounts
• Peace of mind with Life and AD&D Insurance
• Protect yourself with company paid Long-Term Disability and voluntary Short-Term Disability

Concora Credit provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Concora Credit Is an equal opportunity employer (EEO).

Please see the Concora Credit Privacy Policy for more information on how Concora Credit processes your personal information during the recruitment process and, if applicable, based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact caprivacynotice@concoracredit.com.