Business Systems Analyst

Job Description

Ingram Content Group (ICG) is currently recruiting for a Business Systems Analyst, join our team in Milton Keynes, UK. (Pitfield, Kiln Farm). This person will participate with book industry global business owners and publishers, clients and retailers and international printers regarding projects, integrations or support issues. Lightning Source, part of Ingram Content Group, is a well-established print-on-demand (POD) and distribution service primarily for books. It helps publishers, both large and small, to print books only when there is demand, thus avoiding the costs and risks associated with maintaining large inventories. This model makes it easier for authors and publishers to handle smaller print runs, maintain control over their costs, and keep older or less popular titles available without warehousing.

Want to help explore and build new ways to deliver content to the world? 

At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel.  We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization.   Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation.   

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways.  If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business, and enjoys working in a connected culture, we can’t wait to meet you! 

The ideal candidate will have the following minimum qualifications:

• Bachelor’s degree in Business, Computing, Digital Media or related field or directly related year for year experience
• 3+ years’ experience in a Business Analyst role
• 1+ year of advanced Microsoft Excel experience to include data manipulation/design, charts, formulas, and pivot tables

We have a preference for:

• Knowledge of SQL
• Knowledge of book industry standards: ONIX, Thema, BIC and BISG Catalog standards
• Experience with Customer integration and/or project management

The Business Systems Analyst’s key responsibilities are:

• Analyses and evaluates existing or proposed business systems and processes to identify and implement improvements and opportunities.
• Translate business requirements into technical requirements including scope definition, detail and process flows for use by the development team.
• Creates user stories/use cases, process & data flows and scenarios to clearly communicate a set of functional requirements.
• Writes functional specifications using a variety of tools including word processing, spreadsheets, and drawings.
• Collaborates closely with developers to implement requirements.
• Assists with developing QA test plans for accuracy and completeness.
• Performs gap analysis of assigned functional specs, prototype and pre-production systems.
• Insure a smooth implementation of functionality into the production site.
• Research, analyses documents and resolves intermediate level related internal and external issues with customers.
• Trains other IT associates for secondary application support, as well as business unit associates for primary customer support.
• Maintains current knowledge of customer needs, strategies and acts as liaison between users, stakeholders, and development staff.
• Creates and maintains issue logs, meeting minutes, meeting schedules, project summaries and updates.

Additional Information

Perks/Benefits:

• Competitive salary
• Generous holiday plus Bank holidays
• Life Assurance
• Company Pension Scheme
• Company Sick Pay Scheme
• Continuous Professional Development and Training Opportunities
• Business Casual dress code, dress down Fridays
• Free onsite parking
• Free Hot drinks
• Snack and Drink Vending machines on site
• Gym Membership Corporate Discount
• Service Awards
• Company Bonus Scheme
• Sales Incentive Commission
• Discretionary Bonus