Business Systems Analyst

CooperVision, a division of CooperCompanies (NASDAQ:COO), is one of the world’s leading manufacturers of soft contact lenses. The Company produces a full array of daily disposable, two-week and monthly contact lenses, all featuring advanced materials and optics. CooperVision has a strong heritage of solving the toughest vision challenges such as astigmatism, presbyopia and childhood myopia; and offers the most complete collection of spherical, toric and multifocal products available. Through a combination of innovative products and focused practitioner support, the company brings a refreshing perspective to the marketplace, creating real advantages for customers and wearers. For more information, visit www.coopervision.com.

Job Summary:

To provide functional support and expand capabilities in the areas of Operations (Supply Chain/Manufacturing/Warehousing experience) systems design, IT solution design, and administration. The role is responsible for ensuring that the Operations systems and their interface to corporate business systems is fit for purpose and meets the changing needs of Ops IT infrastructure.

• Quickly understands the business issues and data challenges of the organization and its customers. 
• Identifies effective solutions to operational issues – transaction processing – business information etc.
• Documents, edits and reviews requirements, specifications, business processes and recommendations related to proposed solutions. 
• Develops functional specifications and system design specifications for new systems, new interfaces, new processes, and new requirements.
• Evaluates local and global system development proposals and provide analysis and recommendations to local management on likely impacts.
• Provide expertise and problem resolution to the functional departments when issues extend outside the knowledge of the functional department Key Users
• Research, communicate and demonstrate “best practice” opportunities for the local/regional organization, allowing key decision makers and local/regional managers the opportunity to leverage “best practice” as a strategic and competitive advantage for the organization. 
• Manages Operational system deployments.
• Assists in enforcement of project deadlines and schedules. 
• Communicates and applies project standards. 
• Consistently delivers high-quality services to the packaging systems user community. 
• Plan and lead testing, implementation, training, support, and documentation activities for local/global projects.
• Assist developers – internal and external – through provision of functional specifications and technical walk through.
• Provide reporting to local management on Project progress and issues.
• Resolve technical issues.
• Request and specify modifications.
• Leads testing efforts. 
• Ensures issues are identified, tracked, reported on, and resolved in a timely manner. 
• Works with the users to identify required changes.
• Communicates needed changes to internal and supplier development teams.
• Manage the standard CooperSurgical global release cycle, including analysis, design, test, implementation, support, and documentation.
• Facilitate communication, cooperation, and knowledge sharing with the end user community across the regional area and with the other local/regional Business Analysts to ensure a global system.
• Able to capably use available system tools (Business Objects/Power BI, SQL, Microsoft D365 reporting tools) to gather and prepare data for reports and analytical tasks.
• Designs or prepares reports using approved system tools.
• Uses prepared data to perform analysis of system behavior and respond to ad-hoc reporting requests.
• Support End User documentation of end-to-end processes flows, business scenarios, Work Instructions, and SOPs
• Guide End Users through critical test cases and process variations in the system
• Lead preparation of demonstrations and system walk-throughs for new releases, change requests, and optimization phase design and build.
• Support testing efforts, including business process testing.
• Support functional design and configuration.
• Support Hypercare for global D365 F&O implementations, including office hours support for SuperUsers.
• Support change impact analyses of new releases and change requests to enable accurate, timely communication to business stakeholders on the change to come.
• Where possible, support delivery of D365 F&O Training for global End Users using various formats (classroom, VILT, etc.) 
  • Support preparation of training exercises, knowledge checks, and supporting data for training programs
  • Support content development, including training collateral and reference materials.

Knowledge, Skills, and Abilities:

Communication:

• Able to lead team and user group meetings. 
• Delivers informative, well-organized presentations. 
• Ability to understand how to communicate difficult/sensitive information tactfully.
• Effectively communicate complex technical issues in an easy-to-understand format.

Technical Understanding:

• Proven experience in the areas of application programming, database, and system design. 
• Experience and knowledge of Internet, Intranet, Extranet and client/server architectures. 
• Experience and knowledge of how Operations systems, WMS, WCS, TMS, and ERP systems interface with each other.

Problem Solving:

• Identifies critical issues with ease by utilizing both IT knowledge and packaging process knowledge resulting in effective solutions.
• Pushes creative thinking beyond the boundaries of existing systems and infrastructure.

Leadership:

• Generates enthusiasm among team members. 
• Proactively seeks opportunities to serve in leadership roles. 
• Challenges others to develop as leaders while serving as a role model. 
• Manages and leads the process of innovative change.

Teamwork:

• People Skills – Dealing with different personalities and needs.
• Facilitates effective team interaction. 
• Acknowledges and appreciates each team member's contributions.

Global Packaging User Group Management:

• Develops relationships with the user community that fosters trust and the ability to work in partnership. 
• Communicates effectively with users to identify needs and evaluate alternative business solutions with project/global packaging management.

Project Management:

• Negotiating and managing scarce project resources
• Prioritizing work to meet deadlines.
• Able construct accurate timelines and produce sound estimates of level of effort.

Work Environment:

• This Post-Holder’s working environment will be split between an office and warehouse / factory building. 
• There is an acceptable level of noise generated from Manufacturing and Distribution machinery. 
• Some areas of operation will require personal protection to be worn (High Viz. and safety footwear) – provided by the company.
• Temperatures in the warehouse fluctuate due to seasonal variations.

Experience:

• Detailed user knowledge and experience of manufacturing and logistics processes and systems in several major functional areas.
• Experience working directly in at least major operational area – Planning, Supply-Chain, Manufacturing, Distribution, or other production environment.
• 5-7 years of experience in a similar role

Essential IT Experience: 

• Must have extensive proven experience in operations/ logistics IT including WMS, WCS, and Interfaces to ERP systems and automation.
  • Microsoft Dynamics 365 F&O experience required, specifically SCM and AWM. 
  • Material Handling automation systems experience preferred. 
• Must be familiar with remote data capture technology, automation control systems.
• Preferred experience of Microsoft D365 including its architecture, configuration, and input /output requirements.
• Familiarity with machine control software.    
• High level of IT literacy – concepts and terminology
• Thorough Project Management experience in the Project Management Cycle

Education:

• Bachelor’s degree or a combination of education and experience resulting in a sound understanding of job responsibilities.  

Affirmative Action/Equal Opportunity Employer. Minority/Female/Disability/Veteran

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $66,636.00 and $ 88,448.00 per year and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.

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