Business Systems Analyst I/II

Salary Range:

Position may be filled at either level dependent on candidate qualifications and the current needs of the department.

• Competitive salaries
• Flexible work schedules
• Tuition reimbursement
• 12 District paid holidays
• A variety of benefit options available (medical, dental, vision)

The Position: 

Under general supervision performs difficult and responsible technical and administrative support activities related to the operation, implementation, and maintenance of the District’s integrated business information system; performs related duties as assigned. Incumbents in the Business System Analyst II class assist District staff in the most effective use of the District’s business information system, define user service needs and requirements, prepare documentation of standard operating procedures and train staff in their use, and may provide technical and functional direction to other staff as necessary; performs related duties as assigned.

Business Systems Analyst I: This is the entry level class in the Business Systems Analyst classification series.  This classification is distinguished from the Business Systems Analyst II by the performance of the more routine tasks and duties including support activities for the least complex system processes and technical problems.

Business Systems Analyst II:  This is the journey-level class in the Business System Analyst classification series.  This classification should have expertise in at least one business functional area such as; utilities billing, operations and maintenance, or human resources and payroll.   This position is distinguished from the Business System Analyst I by the performance of more complex and analytical tasks and duties assigned to positions within the series.

Typical duties may include, but are not limited to the following:

• Participates in analyzing and developing business process designs in collaboration with District work units to define requirements, documents work flow, and recommends improvements related to business processes and technology.
• Provides periodic standard status reports utilizing the reporting structure of the business. 
• Develops specialized reports and graphic representations as needed in support of District activities, programs, and goals; provides reports and statistical data for management’s use in administering budgets and controlling costs.
• Identifies training needs, develops training materials and documentation; trains District personnel in the operation, use and capabilities of the business information systems. 
• Develops and maintains business information system and user documentation and procedures.
• Participates in the development and recommendation of related policies and procedures. 
• Responds to inquiries and requests and provides technical assistance to users of the business information system; assesses user requirements and assists in designing solutions.
• Identifies problems and troubleshoots; uses the business information system to maintain records of problems, solutions, and resources used.
• Assists in the design, configuration, and daily administration of business information system procedures, planning and monitoring tools, and reports.
• Assists in installation and testing of new application software and upgrades.
• Develops and maintains standards and consults with others to verify data accuracy and data standards.

Knowledge of:

• Theories and applications of computer science
• Project and program management methodologies and approaches
• Methods and techniques used in the installation, trouble shooting and maintenance of software applications
• Methods of system analysis 
• Principles and practices of effective administration of business information systems
• Techniques of business office procedure development
• Techniques used in gathering, retrieving, and reporting data
• Practices and techniques of training and instruction
• Personal computer software such as spreadsheets, word processing, and graphics applications
• Proper English usage, spelling, grammar, and punctuation
• Policies and techniques for effective communication and customer service
• Safety practices and procedures related to work

Ability to:

• Provide technical support for implementation and maintenance of business information system tools
• Respond to and identify user needs and help determine solutions
• Design, documentation, and improvement of business processes;
• Design and develop system and user documentation and procedures
• Develop and establish objective performance measures and standards
• Analyze and assess the technological needs of business information system users and ability to formulate appropriate recommendations
• Troubleshoot, diagnose, and solve problems for system users and detect and identify the cause of errors in data integrity
• Develop effective training/reference materials and provide instruction to system users
• Communicate effectively, clearly and concisely, both orally and in writing;
• Prepare clear and complete reports and correspondence;
• Establish and maintain effective working relationships with those contacted in the course of work.

Training and Experience:  Any combination of experience and training that would likely provide the required knowledge and abilities are qualifying.  A typical way to obtain the knowledge and abilities would be:

Or

Graduation from college with a two-year degree in computer science or related field; and, four years of increasingly responsible experience providing support of computer applications and end users.