Community Volunteer Coordinator (Hybrid)

The Community Volunteer Coordinator is a full-time role responsible for the effective use of short-term or episodic volunteers to drive program and event experiences.  They will work collaboratively across internal teams to identify program/event needs and to make connections to individual and group volunteers as needed. The role additionally serves as a liaison on behalf of the Council, making connections in the community to volunteer groups and managing a relationship with like-minded volunteer organizations.  Reporting to the STEM and Community Program Senior Manager, the role is a member of the Girl Experience team, effectively increasing the capacity of Girl Experience and related programs. 

DUTIES AND RESPONSIBILITIES

• Support a strategy that ensures the long-term viability and effectiveness of episodic volunteer structures that drive volunteer satisfaction and retention, including potential engagement of Girl Scout Alums, corporate volunteers, and other skill-based short-term volunteers.


• Coordinate the recruitment, onboarding, training, retention, assignment, scheduling, tracking and recognition process for all special interest volunteers.


• Ensure technology used to support volunteer process is efficient and user-friendly.


• In collaboration across GSGATL departments, develop various processes and positions that further special interest volunteer engagement efforts.


• Maintain accurate records and provide timely statistical and activity reports on volunteer participation.


• Know and be able to articulate the mission, leadership experience, key message points and brand for Girl Scouting.


• Organize Day of Service and annual volunteer recognition programming.


• Develop and maintain customer profiles, build new contacts/customers, identify and influence customer needs. 


• Recommend the most efficient use of external volunteers, appropriate volunteer/staff mix, and future workforce needs to support volunteer program operations


• Maintain data on opportunities and communicate opportunities to volunteers through newsletters or other social media.


• Recruit and develop ongoing relationships with key leaders of businesses and communities in order to build a strong special interest volunteer pipeline.


• Work cross-functionally to identify special interest volunteer opportunities within the GSGATL footprint.


• Represent the council in civic and community activities and organizations as needed.


• Maintain proficiency in program and services and appropriately position our opportunities.


• All other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Bachelor’s degree or equivalent experience in related field


• 2-5 years of professional experience working with volunteers


• Strong oral and written communication skills


• Provides prompt and courteous customer service to all persons via phone, email or in person


• Demonstrated proficiency in MS Office Suite – including Outlook, Word, and PowerPoint.


• Ability to skillfully use active listening techniques to identify members and/or prospective members’ needs


• Positive, self-motivated, professional


• Ability to maintain confidentiality


• Accepts and promotes the values of the Girl Scout Promise and Law


• Current Georgia driver’s license and reliable transportation

WORKING CONDITIONS

• Willingness or ability to work flexible hours, including some nights and weekends


• Willingness to attend staff, team and department meetings

PHYSICAL REQUIREMENTS

• Requires the physical mobility to sit, stand or walk for long periods of time


• Requires the physical ability to occasionally lift and carry objects weighing up to 30 lbs.

*Must successfully complete a criminal, motor vehicle and credit background check.