DescriptionThe Volunteer Services Coordinator is a member of the interdisciplinary team who is responsible for representing the volunteers and advocating for volunteer services, identifying needs for volunteers, matching volunteers with patients and families, and assigning volunteers.
- Maintains list of volunteers assigned to the team with information needed to adequately match patients and volunteers.
- Maintains frequent communication with the team’s volunteers
- Matches and assigns volunteers with patients and families
- Encourages and collects volunteer notes; tracks and reports hours to Volunteer Services manager
- Represents the volunteer program in team meeting while encouraging use of volunteers
- Serves as a liaison to facilitate communication between volunteers and staff
- Provides individual volunteer support as needed
- Informs patients and families of volunteer availability and assess pt/family needs for volunteer services
- Supervises volunteers when designated supervisor is unavailable
- Assists with determining recruitment needs
- Supports the volunteer program through participation in volunteer trainings and functions
- Undertakes any other special projects at the direction of the supervisor
QUALIFICATIONS
- Ability to develop telephone rapport with volunteers, patients, and families
- Understanding of volunteering motivations
- Excellent communication skills and interpersonal skills
- Ability to work as a team member
- Excellent organizational and record keeping skills
- Ability to travel per job requirements
EDUCATION
- High school education
- Previous experience as a volunteer
- Some healthcare or volunteer administration experience preferred.
- Bilingual skills may be appropriate in certain geographic areas.
SPECIAL INSTRUCTIONS TO CANDIDATES