Deed Compliance Officer

Do you thrive in an environment that is geared towards outstanding hospitality?  Do you have a passion for being innovative and creative?  Is hard work on your top list of ideals?  Are you a steward of your working environment?   Then read on…

The Villages Community Development Districts (The District) tops the list of community development districts that continue to grow in one of the most scenic locations in Florida, The Villages.  Our collective commitment to hospitality, innovation & creativity, hard work, and stewardship helps employees thrive and excel in many fields within The District.  An immediate full-time opportunity exists for an individual with commitment, a “passion” for excellence to join our Community Standards Department. This position requires a solid background of advanced customer service skills.  The incumbent will enjoy a challenging atmosphere and be part of a productive team that supports The District and its surrounding community.  The District is looking for an individual with a desire to utilize their cutting-edge skills in support of the Community Standards department.  The District provides a supportive and engaging workplace that is committed to developing great talent, coupled with competitive compensation and benefits.  Do not pass up this opportunity to be a part of a positive, expanding organization.

Competitive Benefits as a full-time employee of the District include:

• Medical Insurance (fully paid for employee single coverage)
• Voluntary health benefits, including Dental and Vision Insurance
• 401(a) Retirement Plan, with contributions funded by the District 
• 457(b) Retirement Plan, permitting employee pre-tax deferrals
• Flexible Spending programs for both Medical and Dependent Care
• Employee Assistance Program
• Paid Time Off
• Tuition Reimbursement
• Public Service Loan Forgiveness Eligible
• Tier 2 qualifying organization for The Villages Charter School

JOB SUMMARY

This position creates a daily list of reported alleged violations to be followed up by visits to residences.  Position has daily contact with residents to determine whether complaint is violation of declaration of restrictions.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Includes, but not limited to) 

• Follows up on all reported violations; communicates with residents in person or by phone, then determines whether a Deed Restrictions Reminder must be written.
• Reviews all violations daily, observes and writes reviews.
• Reviews deed compliance violation letters for accuracy before letters are sent certified mail.
• Inputs data/statistics and generates reports for the Community Standards Manager and Community Standards Administrative Coordinator pertaining to deed compliance and violations.
• Inspects Community Standards Officer’s truck for maintenance and oil changes.
• Communicates regularly with residents demonstrating courtesy and understanding while explaining violations.
• Attend Board meetings as assigned by the Director of Resident Services or Community Standards Manager.
• Attends community events or meetings as assigned by the Director of Resident Services or Community Standards Manager. 

Additional

• Performs other duties as assigned.
• May be expected to perform additional duties in an emergency. 

ESSENTIAL EXPECTATIONS OF PERFORMANCE AND BEHAVIOR (include, but not limited to) 

• Cultivates and maintains effective working relations within the department, the District, as well as outside of the organization.
• Models behavior to the District Core Values at all times.

MINIMUM EDUCATION AND EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training: or equivalent combination of education and experience. 

MINIMUM CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Florida Driver’s License required.
• All candidates and employees must successfully pass background screening. 

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES (include, but are not limited to)

Knowledge

• Maintains working knowledge of the Declaration of Restrictions.
• Maintains working knowledge of Numbered Districts Adopted Rules.
• Maintains working knowledge of the Numbered Districts Architectural Review Manuals.

Skills

• Proficient personal computer skills and knowledge of the Microsoft Office package involving Word, Excel, Access, Outlook and PowerPoint.  

Abilities

• Proven ability to provide excellent customer service to our residents.
• Excellent verbal communication skills and professional appearance.  

EQUIPMENT

Position regularly requires the use of telephones, fax, copy machine, personal computers, digital cameras, and other productivity software and other office equipment. Position requires the use of/driving of own or District vehicle.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee will be exposed to the following:

• Interior office environments, with moderate to loud noise typical for the work environment i.e., when in an office setting with moderate noise of computers and printers and moderate customer traffic.
• Varying outdoor weather conditions.

Physical Requirements

The physical requirements described are representative of those that must be met by an employee to successfully perform the essential functions of this job.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the following applies:

• Regularly required to sit; use hands to finger, handle, or feel; talk or hear; climb or balance and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, night vision, depth perception, and ability to adjust focus.