EMEA Innovation Center - Vice President, User Experience II, UX/Service Designer

EMEA Innovation Center - Vice President, User Experience II, UX/Service Designer.

Company Description

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.    

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Vice President, User Experience II to join our EMEA Innovation Center. This role is located in London, UK – Hybrid.

About the job

BNY Innovation Centers are an integral part of the Strategic Partnerships, Investments & Innovation team, bringing together a diverse group of innovators, technical strategists, and designers. With global presence in New York, London and Singapore, our centers drive value chain mapping, product strategy, ideation, design, and solution adoption. We use agile methodologies to accelerate value creation for our clients and the enterprise.

As a UX/Service Designer, you will play a pivotal role in shaping the end-to-end service experiences for our stakeholders and clients in the EMEA region. You will collaborate with cross functional teams, including product managers, UX/UI designers, researchers, engineers, and stakeholders, to design and deliver holistic service design solutions. Your expertise in user centered design, user research and strategic thinking will help us model and create innovative solutions that meet user needs and align with our strategic business goals.

In this role, you’ll make an impact in the following ways: 

• Lead design thinking workshops and ideation sessions to spark creative problem-solving, generate fresh ideas, and build consensus among team members and stakeholders.


• Leverage your skills in user journey and experience mapping to visualize and analyze user interactions, deliver service designs, uncover pain points, discover opportunities, and propose solutions that enhance user satisfaction and increase engagement.


• Develop personas, wireframes, and prototypes that effectively communicate design concepts and user flows, iterating based on stakeholder/client feedback and usability testing results.


• Partner with cross functional stakeholders, product managers, and development teams, to deeply understand and define user needs, business goals and project requirements.


• Create and maintain design guidelines, pattern libraries, and cohesive design systems that align with BNY’s design principles, ensuring consistency and coherence across all products and features.


• Conduct user research usability testing and heuristic evaluation and analyze user feedback to refine and improve the user experience of systems.


• Stay updated on design trends and industry dynamics, emerging technologies, and best practices in CX/UX design to bring fresh ideas and innovative approaches to the team.

To be successful in this role, we’re seeking the following: 

• Relevant years of experience in global financial services or fintech industry as a proven experienced UX/Service Designer, showcasing a strong portfolio of successful enterprise projects.


• Ability to analyze problems or situations and apply a structured, analytical approach to developing solutions that progress our agenda and our clients’ needs.


• Demonstrable proficiency in user journey mapping techniques, design thinking methodologies, and facilitating ideation workshops.


• Solid understanding of user-centered, service design principles and best practices.


• Experience with user research, usability testing, and data-driven design decision making.


• Visual design competency desirable with deep understanding of user experience.


• Proficient with design tools such as Figma, Figjam, Miro, Adobe XD, or similar software.


• Ability to effectively communicate and articulate design concepts and decisions.


• Strong presentation skills (both verbally and written); ability to articulate complex research in a clear and simple manner to a variety of audiences.


• Solutions-oriented team player with track record in executing across a diverse range of priorities.


• Intellectual curiosity, creative thinker; desire to constantly learn and continuously improve.


• Excellent ability to establish, develop, and maintain trust-based relationships with key stakeholders and peers.

At BNY, our culture speaks for itself. Here’s a few of our awards: 

• America’s Most Innovative Companies, Fortune, 2024


• World’s Most Admired Companies, Fortune 2024


• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024


• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024


• “Most Just Companies”, Just Capital and CNBC, 2024


• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024


• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.