Entry-Level Tier 1 IT Support Technician

Job Description:

About Us

Grey Owl is not just an IT solutions provider; we are pioneers in the Managed Service Provider (MSP) space, delivering cutting-edge, high-impact technology solutions to businesses of all sizes. We foster a culture of excellence, innovation, and continuous learning, and we’re looking for a passionate, tech-savvy, and ambitious individual to join our dynamic team. If you are a fresh graduate who thrives on problem-solving, loves working with people, and dreams of an exciting career in IT, then this is your opportunity to shine!

Who You Are

You are an ambitious, curious, and driven individual with a passion for technology and a thirst for knowledge. You love helping people solve technical problems, and you take pride in delivering outstanding customer service. You have a natural ability to troubleshoot, analyze, and think on your feet. You may not have all the answers yet, but you're eager to learn and grow with the best in the industry. If you’re looking for a role where you can truly make an impact, challenge yourself daily, and be part of a world-class team, then Grey Owl is the place for you!

Key Responsibilities

• Be the first point of contact for clients seeking technical assistance via phone, email, or ticketing system.
• Troubleshoot and resolve basic technical issues related to hardware, software, and networking with precision and efficiency.
• Escalate complex issues to Tier 2 and Tier 3 support teams while maintaining excellent communication with the client.
• Document customer interactions, solutions, and troubleshooting steps accurately in the ticketing system.
• Assist with user account setups, password resets, software installations, and system configurations.
• Provide clear, friendly, and professional customer service, ensuring each client feels valued and supported.
• Follow up with clients to ensure their issues are fully resolved and provide additional guidance where necessary.
• Stay up to date with the latest industry trends, tools, and best practices to continually improve your technical expertise.
• Collaborate with your teammates to enhance service delivery and share knowledge.

Required Skills & Qualifications

• Recent graduate with a degree in Information Technology, Computer Science, or a related field.
• A passion for technology and IT support with a desire to build a career in the field.
• Strong problem-solving skills with an analytical mindset.
• Basic understanding of Windows and macOS operating systems.
• Knowledge of networking fundamentals (DNS, DHCP, TCP/IP) is a plus.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Ability to multitask and adapt in a fast-paced environment.
• Eager to learn, take initiative, and grow within a professional IT setting.
• Certifications such as CompTIA A+, Network+, or Microsoft certifications are advantageous but not required.

Why Join Grey Owl?

• Work with a world-class team of IT professionals who are passionate about technology and innovation.
• Gain hands-on experience with cutting-edge technologies and real-world IT challenges.
• Clear career progression paths with opportunities for advancement.
• A collaborative and supportive team culture where your growth is our priority.
• Competitive salary and comprehensive benefits package.
• Continuous learning through ongoing training, mentorship, and certification support.
• A chance to work in a fast-paced, exciting environment where no two days are the same.

If you’re an enthusiastic, problem-solving, tech-loving individual looking to kick-start your IT career, we want to hear from you!

How to Apply:
Submit your resume and a brief cover letter explaining why you're excited about this opportunity at Grey Owl. Don’t miss your chance to join a team that values innovation, excellence, and professional growth. Apply today and take the first step towards an exciting and rewarding career in IT support!

Salary Range:

$77,968.80

About The Company:

Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

How To Apply:

Please apply through the link on the job posting and attach your resume and any other required documents.

We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.