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Position Summary:
This position is responsible for overseeing and supervising the daily operations and activities of the front-of-house employees, management, and operations in accordance with department policies and procedures. Interacts with the dining room guests, fellow employees, and supervisors in a polite, courteous and hospitable manner to ensure gracious hospitality.
Primary Duties and Responsibilities: includes but not limited to:
- Maintains professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.
- Anticipates and accommodates the needs of the guests.
- Supervises and coordinates employee responsibilities to ensure that the restaurant is running efficiently and profitably.
- Participates in interviewing, hiring, and training new applicants and employee development of all subordinates.
- Creates schedule of assigned department.
- Participates in growth opportunities and employee development of all front-of-house employees.
- Regulates all POS functions requiring a manager’s approval.
- Assists with job performance reviews.
- Addresses and resolves guest and employee concerns.
- Reconciles end-of-shift financials.
- Inventories and orders operational supplies.
- Possesses the ability to perform the job duties of all supervised employees.
- Possesses in-depth knowledge of all food and beverage menus.
- Ensures that the venue is compliant with all federal, state and local laws and regulations; and company policies.
- Ensures Department of Health and company sanitation standards.
- Practical knowledge of the job duties of all supervised employees.
- Communicates clearly and concisely with heart-of-house employees during service.
- Ensures the completion of all opening and closing procedures by FOH employees, as prescribed by company.
- Responsible for all menu updates
- Manages server check averages and informs management and team of necessary areas of improvement
- Complies with TAO-centric food and beverage SOPs
Secondary Duties and Responsibilities:
- Ensures the replacement or repair of all breakage, damage of equipment or furniture.
- Attends, leads and participates in any training sessions, departmental meetings or pre-service meetings.
- Learns by listening, observing other team members and sharing knowledge while leading by example.
- Portrays a positive and professional attitude.
- Demonstrates knowledge of venue, Tao Group Hospitality, its partners and supporting hotel environments.
- Works as part of a team and provides help and support to all fellow team members.
- Builds rapport, commitment, and loyalty with customers and associates
- Investigates and responds to all specific customer complaints
Minimum Education and Qualifications:
- 2-3 years of previous hospitality supervisory/management experience within a high-volume setting is essential.
- Two-year associate degree (60 credit hours) in Hospitality, Business etc. or equivalent work experience preferred.
- Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required.
- Must be organized, self-motivated, and proactive with a strong attention to detail.
- Excellent written and verbal communication skills
- Excellent organizational and multi-tasking skills
- Intermediate knowledge of Word, Excel and Outlook
- Proficient with computers (Microsoft Products), POS and technology.
Competencies: Incumbent will master the following competencies while in this position:
- Knowledge of Mohegan Sun corporate and department policies and procedures
- Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment
- Complete knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shut off procedures
- Excellent understanding of food products, preparation and cooking techniques
- Excellent knowledge of wine, beer, spirits, glassware, garnishes and beverage service techniques
Training Requirements:
- Tao Group Hospitality Manager Training Program, PCI/DSS, Alcohol Awareness, Food Handling and Gaming Registration
- SMART alcohol awareness certification
- Understanding of Ascent and Manager Self Service systems
- Knowledge of IG, MYVR, MY KRONOS, Universal desktop and Stratton Warren
Physical Demands and Work Environment:
- Must be able to stand, lift and bend for extended periods of time.
- Must be able to bend and lift to 50 lbs.
- Role may include job duties or tasks requiring repetitive motion.
- Exposure to hot kitchen elements or cleaning materials.
- Must be able to work and remain focused in a fast-paced and ever-changing environment.
- Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends an
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.
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Work Shift:
Regular
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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.